Customer Satisfaction
Customer Satisfaction | Toilet Upgrades and Replacements | Plumbing | Pikeville
When a leaky, outdated commode disrupts your routine in Pikeville, HEP’s friendly pros turn frustration into relief. We arrive when promised—tools in hand, smiles on faces—and walk you through options that fit your style, budget, and water-saving goals. From sleek, low-flow models to comfort-height designs, our licensed plumbers install with precision, protect your floors, and haul the old unit away. You’re left with a spotless bathroom, a lower water bill, and the peace of mind that comes with a rock-solid labor warranty.
Homeowners rave about our clear pricing, same-day service, and 24/7 emergency support. Whether you’re upgrading for accessibility, renovating for resale, or finally fixing that phantom flush, our team makes the entire process easy and enjoyable. Discover why neighbors across the Plateau trust HEP for toilet upgrades and replacements and experience customer-first plumbing that truly puts you first.
FAQs
What are the main signs that my toilet in Pikeville needs to be replaced rather than repaired?
Frequent clogs, cracks in the tank or bowl, continuous running, increasing water bills, and visible mineral buildup around internal components often indicate that replacement is more cost-effective than repeated repairs. If your toilet is 20+ years old or uses more than 1.6 gallons per flush, upgrading to a modern WaterSense-certified model can save water and reduce future maintenance.
How long does a typical toilet upgrade or replacement take with your Pikeville plumbing team?
Most standard replacements are completed in 2–3 hours, including removal of the old unit, inspection of the flange and supply line, installation of the new toilet, and thorough testing. Complex jobs—such as relocating the drain line, repairing damaged subflooring, or upgrading shut-off valves—may extend the visit to half a day. We always provide an accurate time estimate after our on-site evaluation.
Which high-efficiency or comfort features can you install during a toilet upgrade?
Popular options include dual-flush mechanisms (adjustable 0.8–1.28 GPF), pressure-assisted flushing for commercial-grade power, chair-height bowls for easier accessibility, soft-close seats, built-in bidet functions, night-light rims, and antimicrobial glazing. We source major brands such as Kohler, Toto, and American Standard, and we tailor recommendations to your water-usage goals, budget, and bathroom style.
Do you handle disposal of my old toilet, and is it environmentally friendly?
Yes. We remove and dispose of the old fixture at no additional charge. Whenever possible, porcelain is separated and delivered to a Pikeville-area recycling facility that crushes it for use as road-bed aggregate, reducing landfill waste. Metal hardware is also recycled appropriately.
How much will a toilet replacement cost, and what factors influence the price?
In Pikeville, basic replacements typically range from $325–$550, which includes labor, a standard WaterSense toilet, wax ring, bolts, and supply line. Premium models with bidet seats, pressure assist, or designer finishes can raise the total to $900–$1,500. Costs vary based on fixture price, any flange or subfloor repairs, accessibility challenges, and whether shut-off valves or supply lines require upgrades. We provide an upfront, itemized quote so there are no surprises.
Will upgrading my toilet reduce my water bill, and can I qualify for local rebates?
Absolutely. Replacing a 3.5-gallon-per-flush unit with a 1.28-gallon WaterSense model can cut toilet water use by up to 60 %, saving an average Pikeville household 10,000–12,000 gallons per year. This can translate to $50–$75 in annual water and sewer savings. Pikeville Utility Commission periodically offers $25–$50 rebates for WaterSense toilets; eligibility depends on funding cycles. We’ll help you complete the rebate paperwork and provide proof of installation to maximize your savings.