Emergency Repair
Emergency Repair | Air Conditioning | Heating and Air Conditioning | Pikeville
When a steamy Appalachian afternoon turns into an unexpected breakdown, Pikeville homeowners know they can count on HEP for lightning-fast emergency repair. Our certified technicians arrive with fully stocked trucks, ready to diagnose and restore your air conditioning before the heat has a chance to settle in. From refrigerant leaks to compressor failures, we tackle every crisis with transparent pricing and the same neighborly care we’d give our own families.
Day or night, one call connects you to 24/7 live support, real-time GPS tracking of your technician, and a workmanship guarantee that keeps you cool long after we leave. Trust the local team that treats comfort like a promise—HEP’s emergency repair heating and air conditioning service is always on call for Pikeville.
FAQs
What situations qualify as an air-conditioning emergency in Pikeville?
An AC issue is considered an emergency when it threatens your safety, health, or property comfort. Examples include complete system failure during extreme heat, electrical smells or sparking at the unit, refrigerant leaks, flooding from a frozen or clogged coil, and loud grinding or banging noises that may indicate imminent component failure. If you are unsure, call us—our dispatcher will help you determine whether immediate service is recommended.
How fast can your technicians reach my home or business for emergency repair?
We maintain on-call technicians in the Pikeville area 24/7. For most locations inside city limits, we arrive within 60–90 minutes of your call. In outlying communities, arrival typically ranges from 90 minutes to two hours, depending on weather and road conditions. Our trucks are fully stocked, so we can resolve the majority of emergencies in a single visit.
Are emergency services available nights, weekends, and holidays, and is there an additional fee?
Yes. Our emergency repair line is staffed 24 hours a day, 365 days a year—including weekends and major holidays. Because providing round-the-clock coverage involves extra staffing and logistics, an after-hours diagnostic fee applies. We quote this fee upfront before dispatching, and any repair costs are discussed and authorized by you before we perform the work.
What brands and types of air-conditioning systems can you repair in an emergency?
Our EPA-certified technicians are trained on all major residential and light-commercial brands, including Trane, Carrier, Lennox, Rheem, Goodman, York, and American Standard. We service central split systems, packaged rooftop units, heat pumps, mini-splits, and even older R-22 systems. If replacement parts are needed for less common brands, we leverage local supplier networks and overnight shipping to minimize downtime.
Will having you perform an emergency repair void my manufacturer’s warranty?
No. We follow manufacturer specifications and use OEM or approved replacement parts whenever possible. Our company is licensed, insured, and our technicians maintain the certifications required by most major equipment manufacturers. After the repair, we document the work performed so you can keep accurate records for any future warranty claims.
What can I do to reduce the chances of another emergency breakdown?
1) Schedule professional maintenance every spring to clean coils, check refrigerant levels, and test electrical components. 2) Replace or wash air filters monthly during heavy use. 3) Keep outdoor condenser units clear of weeds, debris, and pet hair to ensure proper airflow. 4) Install a surge protector to shield sensitive electronics in the condenser and air handler. 5) Address minor performance issues—strange noises, short cycling, uneven cooling—promptly before they escalate into full failures. Regular upkeep typically prevents about 80% of the emergency calls we receive in Pikeville.