Exceptional Customer Support
Exceptional Customer Support | Generators | Electrical | Pikeville
When Pikeville storms roll through and the grid falters, HEP’s friendly electricians are just a call away, ready to dispatch, diagnose, and restore power with industry-leading generators solutions. From the first phone ring you’ll notice our trademark hospitality: real people answering quickly, clear scheduling, and techs who arrive on time, protect your home, and explain every step in plain English. We stock premium generators on our trucks, so most fixes or installations are finished in a single visit—no waiting, no surprises, just smooth, reliable power.
Our commitment doesn’t end when the lights come back on. Every customer receives follow-up check-ins, maintenance reminders, and 24/7 emergency support from a team that treats your family like our own. That’s the HEP difference in Pikeville: local experts, unmatched transparency, and an unwavering focus on your comfort, safety, and peace of mind.
FAQs
What types of generators do you install and service in Pikeville?
Our Pikeville team is trained and certified to work on a full range of generators, including residential standby units (7–24 kW), light-commercial standby systems (25–150 kW), industrial backup generators (150 kW and above), and portable gas or diesel models. We support major manufacturers such as Generac, Kohler, Cummins, Briggs & Stratton, and CAT. Whether you need installation, routine maintenance, troubleshooting, or complete overhauls, we have factory-authorized parts and diagnostic tools on hand locally to minimize downtime.
How do I determine the correct generator size for my home or business?
Start by listing the critical appliances, HVAC equipment, and business systems you want to keep running during an outage, then note their starting (surge) and running wattage. Our electricians perform an on-site load analysis in Pikeville at no charge; they measure your actual amperage draw, account for future expansion, and factor in local climate conditions that affect startup loads. Based on this data we recommend a generator with at least 20 % headroom to ensure reliability and longevity. You’ll receive a detailed proposal outlining kW size, fuel type, installation scope, and total cost before any work begins.
Are permits or inspections required for generator installations in Pikeville, and can you handle them?
Yes. The City of Pikeville and Pike County require electrical and, in many cases, gas or propane permits for permanently installed standby generators. All units must comply with National Electrical Code (NEC) Article 702 and local zoning setback rules. We manage the entire permitting process—application, drawings, and coordination with city inspectors—so you don’t have to. Final inspections are scheduled by our staff, and you receive copies of the signed permits for your records and insurance purposes.
What maintenance does my generator need and how often?
For standby generators, manufacturers recommend a quick weekly exercise cycle (automatic) and professional maintenance every 6 or 12 months depending on usage. Our preventive maintenance package includes oil and filter changes, spark plug replacement, coolant and battery checks, valve adjustments (if required), firmware updates, and a full load-bank test to verify capacity under real-world conditions. Customers who enroll in our Annual Service Plan receive priority scheduling, discounted parts, and 24/7 remote monitoring alerts so potential issues are addressed before a power outage occurs.
What should I do if my generator fails during a power outage?
First, check easy items: verify the main generator breaker is on, ensure there’s sufficient fuel, and inspect for clear error codes on the control panel. If the unit still won’t run, call our 24/7 emergency hotline at (606) 555-POWER. A local Pikeville technician is dispatched—usually within two hours—to perform on-site diagnostics and repairs. Our service vehicles carry common replacement parts (batteries, sensors, regulators, controllers) to restore power on the first visit whenever possible. If major components are needed, we can install a temporary rental generator to keep your home or business operational until permanent repairs are complete.
Do you offer financing, warranties, and around-the-clock support?
Absolutely. We partner with several lenders to provide flexible financing options, including 0 % interest for up to 18 months and extended terms up to 120 months for qualifying customers. All new standby installations come with a standard 5-year manufacturer warranty, and we offer affordable 10-year extended coverage plans that include parts, labor, and remote monitoring. Our customer support center is staffed 24/7/365, so whether you need technical assistance, warranty service, or emergency dispatch in Pikeville or the surrounding communities, help is only a phone call away.