Cutting-edge Technology
Cutting-edge Technology | Generators | Electrical | Pikeville
When Pikeville storms roll in and the grid flickers, HEP keeps the lights on with cutting-edge technology that puts dependable power at your fingertips. Our expertly installed generators sense an outage in seconds, ignite silently, and deliver smooth, stable electricity to every corner of your home or business—no extension cords, no frantic searches for flashlights, just seamless comfort powered by the latest engineering breakthroughs.
From the first on-site assessment to 24/7 remote monitoring, our licensed electricians handle everything with small-town courtesy and big-league skill. Enjoy whisper-quiet operation, smart-phone control, and energy-efficient performance backed by Pikeville’s most trusted name in electrical innovation. When you choose HEP, you’re not just buying a machine; you’re investing in peace of mind that hums along every day, ready for whatever tomorrow brings.
FAQs
What types of generators do you offer in Pikeville and how do they differ?
We carry a full line of residential, commercial, and industrial generators, including portable inverter units (1–10 kW), whole-home air-cooled systems (10–26 kW), liquid-cooled light-commercial models (30–150 kW), and large diesel or natural-gas standby sets up to 2 MW. The primary differences are capacity, cooling method, fuel type, enclosure rating, and control sophistication. Portable inverters are ultra-quiet and perfect for tailgates or job sites; air-cooled units handle most homes; liquid-cooled models manage larger loads with better thermal stability; and industrial sets provide three-phase power, extended runtimes, and advanced paralleling capabilities.
How do I determine the right generator size for my home or business?
Our Pikeville technicians perform a free on-site load analysis. We list every critical appliance, HVAC unit, and motor load, calculate starting (inrush) amps, apply the NEC demand factors, and add a 20 % growth margin. For businesses, we also examine three-phase balance, power factor, and harmonic distortion. The result is a kW/kVA recommendation that ensures the generator never overloads yet runs at ≥40 % capacity for optimal fuel efficiency and engine health.
What advanced features set your new-generation models apart from conventional generators?
• Variable-speed (VS) inverter technology automatically adjusts engine RPM to match load, cutting fuel use up to 40 % and reducing noise. • Smart-grid modules let the set “talk” to Pikeville Utility’s AMI meters, enabling peak-shaving or time-of-use operation. • Onboard Wi-Fi/LTE remote monitoring sends real-time status, faults, and maintenance alerts to your phone and to our service desk. • Brushless alternators with rare-earth magnets deliver <2 % voltage regulation and ±0.5 Hz frequency accuracy—ideal for sensitive electronics. • Low-NOx catalytic exhaust keeps emissions below EPA Tier 4 Final levels, so permitting is simplified.
Do you provide professional installation and handle local permitting in Pikeville?
Yes. Our turnkey package covers concrete pad design, electrical and gas rough-in, automatic transfer switch (ATS) integration, start-up, and final commissioning. We file all permits with the City of Pikeville Building Inspection Office and coordinate utility disconnect/reconnects. Installations meet NFPA 70 (NEC), NFPA 110, and local seismic anchoring requirements. Typical residential installs take one day; larger commercial projects range from 3–10 days depending on trenching and switchgear complexity.
What maintenance is required and do you offer service plans?
Standby generators should receive a preventive service every 6 months or 100 run-hours: oil and filter change, coolant and fuel quality check, battery load test, firmware update, and a 30-minute loaded exercise. We offer three maintenance tiers—Basic, Plus, and Premium—each including remote monitoring, priority response, and discounted parts. Enrolling in a plan keeps your factory warranty valid and maximizes lifespan, which can exceed 20,000 hours for our liquid-cooled models.
How quickly can your generators restore power during an outage?
With an automatic transfer switch, the generator senses a utility loss within one second, starts in 2–3 seconds, and transfers the load once voltage and frequency stabilize—usually within 10 seconds total. Our latest VS inverter units reach stable power in under 5 seconds. For mission-critical sites like healthcare or data rooms, we can supply NFPA 110 Type 10 systems (10-second recovery guarantee) or install UPS bridging so there is zero interruption to sensitive equipment.