Customer-first Approach
Customer-first Approach | Roofing Done Right | Roofing | Philadelphia
At HEP, we pride ourselves on our friendly, customer-first approach to roofing in Philadelphia. Our team believes in taking the time to understand your needs and discussing all available options so you can make the best decisions for your home. From the initial assessment to the finishing touches, we prioritize communication and transparency, ensuring every aspect of your project runs smoothly.
We call it “roofing done right” because we combine top-quality materials, skilled craftsmanship, and meticulous attention to detail to create a finished product that withstands the test of time. Trust our passionate team to deliver exceptional service and peace of mind, knowing that your roof is safe and secure for years to come. We’re here to help you protect your home and keep Philadelphia looking its best, one roof at a time.
FAQs
What types of roofing materials do you offer for Philadelphia homes?
We provide a variety of high-quality roofing options such as asphalt shingles, metal roofs, EPDM rubber roofing, and flat roof membranes that are well-suited to Philadelphia’s seasonal weather changes. Each material is carefully sourced to ensure durability, energy efficiency, and lasting protection for your home.
How do you ensure a customer-first approach in your roofing process?
We place your needs at the forefront of every step—starting with a thorough inspection and clear communication of your options. We’ll discuss project timelines, costs, and materials in detail so you can make informed decisions. Throughout the process, we maintain open lines of communication to ensure you’re fully satisfied with the plan, quality, and workmanship.
What is the typical timeline for a roofing project in Philadelphia?
The total duration can vary from a few days for smaller shingle replacements to a couple of weeks for larger or more complex installations. Factors like weather conditions, material availability, and the roof’s complexity can also affect the project timeline. We’ll provide a transparent schedule before starting any work and keep you updated on progress.
Do you offer any warranties or guarantees on your roofing services?
Yes. Our roofing materials come with manufacturer warranties ranging from 10 to 50 years, depending on the product. In addition, we back our workmanship with a service guarantee to ensure your peace of mind. We’ll walk you through the details so you fully understand what your warranty covers and how to make a claim if ever needed.
How do you handle unexpected roofing issues once a project has started?
If we discover damage beneath the roofing surface or other issues during installation, we’ll take a moment to explain the problem and possible solutions to you. We seek your approval before making necessary adjustments to the scope or budget, ensuring you remain in control of the project throughout.
Is there any ongoing maintenance required after a new roof is installed?
Regular inspections and simple preventative measures can help extend the life of your roof. We recommend a professional inspection every year or after significant weather events. Clearing debris, ensuring proper ventilation, and maintaining gutters will also help your new roof perform optimally for years to come.