Seasoned Team
Seasoned Team | Plumbing | Philadelphia
When a burst pipe threatens your rowhome or a historic brownstone needs a careful retrofit, HEP's seasoned team is ready. Our Philadelphia technicians have spent decades mastering the craft, combining time-honored know-how with cutting-edge tools to restore comfort and confidence to every corner of the city.
From South Philly basements to Fairmount penthouses, we tackle repairs, installations, and preventive maintenance with the precision your property deserves. Because we live here too, we arrive fast, respect your space, and back our work with clear communication—proving that exceptional plumbing service still exists.
FAQs
What plumbing services do you provide in Philadelphia?
Our seasoned team is equipped to handle everything from minor leaks to full system installations. Services include fixture repair and replacement, drain cleaning, water-heater installation and repair (tank and tankless), sewer line inspection and replacement, gas line work, sump pump installation, backflow prevention, bathroom and kitchen remodeling support, and 24/7 emergency response. Because we work exclusively in the Philadelphia area, we are familiar with the city’s unique mix of century-old cast-iron stacks and modern PEX systems, allowing us to service any type of property.
Are your plumbers licensed and insured in Pennsylvania?
Yes. Every field technician holds a current Pennsylvania plumbing license, meets all City of Philadelphia bonding requirements, and carries full liability and workers’ compensation insurance. We also maintain ongoing training for code changes and new technologies, so you can be confident the work is safe, legal, and up to the latest standards.
Do you offer 24/7 emergency plumbing services in the Philadelphia area?
Absolutely. Burst pipe at 2 a.m. in South Philly or a sewer backup on Sunday in Manayunk—our dispatch center operates around the clock. A live team member answers every call, triages the situation, and sends the closest on-call technician with a fully stocked truck. Most emergencies are resolved in a single visit, and we never tack on hidden “after-hours” fees.
How quickly can your team arrive for a service call within Philadelphia?
For non-emergency appointments, we schedule a two-hour arrival window, often same-day if you call before noon. For emergencies, average on-site time within the city limits is 60 minutes or less, thanks to strategically located technicians in Center City, Northwest, Northeast, and South Philadelphia. Real-time GPS tracking lets you see your plumber’s ETA and reduces waiting and uncertainty.
What steps do you take to protect my home during plumbing repairs?
Respect for your property is a core value. Our crew wears shoe covers, uses clean drop cloths and plastic barriers, and isolates work zones to contain dust and debris. We shut off water and power safely, handle old piping with care to minimize wall or floor damage, and haul away all job-related waste. Before leaving, we flush lines, test fixtures, disinfect work areas, and review the completed work with you.
Do you provide upfront pricing and warranties on your plumbing work?
Yes. After diagnosing the issue, we present a written, flat-rate quote before work begins—no surprises on your final bill. Most repairs carry a one-year parts and labor warranty, while new water heaters and major installations include manufacturer warranties plus our extended workmanship guarantee of up to five years. If a covered problem recurs, we return at no charge.