Customer Satisfaction
Customer Satisfaction | Plumbing | Philadelphia
When you invite HEP into your Philadelphia home, you’re not just ordering a fix—you’re partnering with neighbors who care about every detail. Our seasoned technicians treat faucets, pipes, and fixtures with the same respect they’d give their own, backing every task with clear explanations, upfront pricing, and a satisfaction guarantee that has earned us hundreds of five-star reviews across the city.
From a midnight leak in Center City to a water-heater tune-up in Fishtown, every HEP visit is designed to leave you confident, comfortable, and smiling long after the tools are packed away. We follow up, we listen, and we constantly refine our craft so that your next call for plumbing feels less like an emergency and more like catching up with a trusted friend.
FAQs
What areas of Philadelphia do you service?
We cover the entire city of Philadelphia—from Center City, South Philly, and University City to the Northeast, Northwest, and surrounding suburbs such as Ardmore, Bala Cynwyd, and Cheltenham. If you’re unsure whether we can reach your neighborhood, give us a quick call or use our online chat; our dispatchers can confirm availability in seconds.
Do you offer 24/7 emergency plumbing service?
Yes. Plumbing problems don’t wait for business hours, so neither do we. Our emergency hotline is staffed around the clock, and licensed technicians are on-call 24/7, including weekends and holidays. When you call, we dispatch the nearest crew with a fully stocked truck, enabling most emergency repairs—like burst pipes, sewer backups, or failed water heaters—to be completed on the first visit.
How do you ensure customer satisfaction on every job?
Customer satisfaction is built into our process from start to finish. You’ll receive a courtesy call or text with the technician’s name, photo, and ETA. Once on-site, the plumber performs a thorough inspection and explains all findings and options before any work begins. We use protective shoe covers, floor mats, and post-job clean-up protocols to leave your home spotless. After completion, you’ll get a digital report, itemized invoice, and a follow-up call or email to confirm that the work met or exceeded your expectations.
What kind of warranty or guarantee do you provide on your plumbing work?
All repairs come with a minimum 1-year parts and labor warranty, and major installations—such as water heaters, sump pumps, or whole-house re-piping—include manufacturer warranties plus our own workmanship guarantee of up to 5 years. If any issue related to our work arises within the warranty period, we return promptly at no additional charge to make it right.
How much will my plumbing repair cost, and do you provide upfront pricing?
We believe in total price transparency. Once we diagnose the problem, we give you a flat-rate quote that includes all labor, parts, and tax—no hidden fees or overtime surcharges. You approve the price before work begins. For larger projects, we offer itemized estimates and multiple options (good, better, best) so you can choose a solution that fits your budget.
Are your plumbers licensed, insured, and background-checked?
Absolutely. Every technician holds a current Pennsylvania plumbing license and is fully insured for your protection. We also conduct nationwide background checks and regular drug screening. Continuous training on the latest codes and technologies ensures you receive safe, up-to-code, and efficient service every time.