Experienced Technicians
Experienced Technicians | Heat Repair | Heating and Air Conditioning | Philadelphia
When icy Delaware River winds turn rowhomes into refrigerators, Philadelphia homeowners lean on HEP’s seasoned crew to bring the warmth rushing back. Our licensed technicians arrive fast, diagnose precisely, and explain every option in plain language—no boilerplate jargon, no surprise fees—so you stay in control while we get your system humming again.
From Center City condos to Main Line Victorians, we’ve seen every furnace hiccup and heat pump quirk. Whether it’s an emergency heat repair at midnight or a preventative tune-up before the next cold snap, HEP combines cutting-edge tools with neighborly service to maximize efficiency, comfort, and peace of mind all winter long.
FAQs
How quickly can you respond to emergency heating repair calls in Philadelphia?
Because our office and warehouse are located in the city, our on-call technicians can usually arrive anywhere in Philadelphia, eastern Montgomery County, or Delaware County within 2 hours—often sooner when weather and traffic cooperate. We maintain a 24/7 live dispatch service during the heating season (October–April), so you never have to leave a voicemail or wait until the next business day when your heat is out. In severe winter weather, we increase the number of technicians on standby and give priority to homes with no heat, elderly occupants, or medical needs.
What signs indicate my furnace, boiler, or heat pump needs professional repair?
Some issues are obvious—no heat, cold air blowing, or a system that will not turn on—but many early warning signs are subtle: • Strange noises such as banging, screeching, or rumbling • Short cycling (turning on and off every few minutes) • Uneven temperatures from room to room • A sudden spike in gas or electric bills • A yellow or flickering burner flame in a gas furnace • Water or rust around the unit or flue pipe • A carbon-monoxide detector alarm If you notice any of these, shut the system down if it is safe to do so and call us. Addressing problems quickly prevents costlier damage and reduces safety risks.
Do your technicians service all makes and models of heating equipment common in Philadelphia?
Yes. Our NATE-certified, EPA-licensed technicians receive ongoing factory training and can repair gas furnaces, high-efficiency condensing furnaces, oil and gas boilers, steam systems, heat pumps, ductless mini-splits, and hybrid systems. We carry stocked parts for leading brands such as Carrier, Trane, Lennox, Rheem, Goodman, and Mitsubishi, and we can source OEM parts for less common brands. In historic Philadelphia rowhomes, we also specialize in older gravity or radiator systems and can retrofit modern controls without major remodeling.
Are your heating repairs covered by any warranty?
All repairs performed by our company include a 1-year labor warranty and a parts warranty that matches or extends the manufacturer’s coverage—typically 1 to 5 years. If the part we install fails within that period, we will replace it at no charge for both part and labor. System components still under an original equipment warranty will be processed through the manufacturer so you pay only for labor, if applicable. We provide all warranty details in writing on your final invoice for complete transparency.
How much will a typical heat repair visit cost in Philadelphia?
Our upfront diagnostic fee is $89, which covers travel, system inspection, and a written estimate. Once we identify the problem, you receive a flat-rate price before any work begins—no overtime up-charges for nights or weekends. Minor fixes (thermostats, igniters, filters, or minor electrical issues) usually run $180–$300 total. More extensive repairs such as blower motors, control boards, or heat-exchanger issues can range from $400–$900. Should repair costs approach 40–50% of the price of a new system, we provide replacement options and financing so you can make an informed decision.
What can I do to prevent future heating breakdowns?
Regular maintenance is the most effective way to reduce unexpected repairs. We recommend: • Schedule a professional tune-up every fall to clean burners, inspect safety controls, and test efficiency. • Replace or wash air filters every 1–3 months. • Keep supply and return vents unobstructed by furniture or rugs. • Make sure the outdoor heat-pump or AC condenser is free of leaves, snow, and ice. • Install a programmable or smart thermostat to avoid excessive run times. • Enroll in our Comfort Club maintenance plan, which includes priority service, annual tune-ups, filter reminders, and discounts on parts and labor. These steps typically improve system lifespan, cut energy bills, and help you stay comfortable through Philadelphia’s unpredictable winters.