Customer-focused Service
Customer-focused Service | Water Purification | Plumbing | Palmer
When Palmer families turn on the tap, they deserve crystal-clear water that tastes great and cares for their appliances as much as it does their health. That’s why HEP brings decades of plumbing know-how to every home, pairing meticulous pipework with advanced water purification solutions that strip away sediment, chlorine, and lingering contaminants. From smart filtration systems tailored to our valley’s unique mineral profile to routine maintenance that keeps them running at peak efficiency, we’re here to make every sip safe and refreshing.
Our customer-first approach means you’ll always get upfront pricing, real-time text updates, and technicians who respect your home as if it were their own. Whether you’re battling hard-water buildup, odd odors, or just want the peace of mind that comes with cleaner water, HEP handles the entire journey—from honest assessment to flawless installation and follow-up support. Call us today and feel the HEP difference with every drop.
FAQs
Why does Palmer water often need additional purification?
Many homes in Palmer rely on private wells or the municipal supply fed by glacial runoff. Although generally safe, this water can contain high levels of iron, manganese, hardness minerals, and occasional traces of arsenic. A tailored purification system removes these contaminants, prevents staining on fixtures, improves taste, and safeguards health.
What types of water purification systems do you install?
We offer point-of-entry (whole-house) and point-of-use solutions, including sediment pre-filters, activated carbon filters, water softeners, iron/manganese reduction units, UV disinfection, and reverse osmosis (RO) drinking stations. After a free on-site water test, we design a system—or combination of systems—that addresses your specific water profile and household usage.
How long does installation usually take and will my water be shut off?
Most residential installations are completed in one day. We schedule work in stages so your water is unavailable only during final tie-ins—typically 30–60 minutes. Our plumbers arrive with all equipment, protect floors with drop cloths, and leave the workspace clean. We coordinate a convenient time to minimize disruption.
What ongoing maintenance is required?
Maintenance depends on the type of equipment. Sediment and carbon cartridges are replaced every 6–12 months, RO membranes about every 2–3 years, and UV lamps annually. We offer affordable maintenance plans that include filter changes, system disinfection, performance testing, and a written report so you never have to track schedules yourself.
Are your systems certified and do they come with warranties?
Yes. We carry NSF/ANSI-certified components to ensure verified contaminant reduction. Whole-house tanks typically carry 10-year manufacturer warranties, while RO units are covered for 3–5 years. Our labor is guaranteed for one full year, and extended service agreements are available for long-term peace of mind.
How much will a water purification system cost in Palmer?
Pricing varies with water quality, flow rate needs, and equipment type. A simple carbon filter starts around $350 installed, a standard RO drinking system averages $900–$1,200, and a comprehensive whole-house iron/arsenic filter with softening can range from $2,800–$4,500. We provide written estimates up-front, offer financing options, and help customers qualify for any available local water-quality rebates.