Customer Satisfaction
Customer Satisfaction | Toilet Upgrades and Replacements | Plumbing | Palmer
If your Palmer home still relies on an older, inefficient commode, you’re flushing money, water, and comfort down the drain. HEP’s customer-satisfaction plumbing specialists make revitalizing your bathroom effortless, delivering swift, tidy service and courteous guidance every step of the way. Our licensed pros evaluate your current setup, recommend modern high-efficiency models, and handle everything from removal to meticulous installation—so the only thing you notice is a quieter, cleaner, better-performing toilet.
From sleek low-flow designs to accessible comfort-height options, we carry industry-leading brands that meet rigorous performance and warranty standards. Whether you’re remodeling or responding to an unexpected leak, trust HEP for toilet upgrades and replacements that boost water savings, enhance aesthetics, and raise your property value. Call today and find out why Palmer residents consistently rate us five stars for reliability, transparency, and respect for your home.
FAQs
What are the main benefits of upgrading my toilet instead of keeping the old one?
Modern toilets use up to 70 % less water per flush, are far less prone to clogs, and come with comfort features such as taller bowl heights, soft-close lids, and powerful flush valves. By replacing a 3.5-gallon-per-flush model with a 1.28-gallon high-efficiency toilet, the average Palmer household can save roughly 13,000 gallons of water—and more than $100—each year. Newer units also meet current plumbing codes and are less likely to leak, giving you peace of mind and lower utility bills.
How can I tell whether my toilet needs replacement rather than a simple repair?
Replacement becomes more cost-effective when you notice repeated clogging, visible cracks in the tank or bowl, frequent leaks around the base, excessive water use (3 gallons or more per flush), or corrosion on internal parts. If repair estimates exceed half the cost of a new fixture—or your toilet is over 20 years old—we generally recommend upgrading. We offer free in-home assessments in Palmer to help you make the right call.
What does a typical toilet replacement cost in the Palmer area, and what factors influence the price?
Most standard replacements range from $475 to $950, including the toilet, parts, labor, and haul-away of the old unit. Costs vary based on the toilet style (two-piece vs. one-piece), flush technology (gravity, pressure-assist, dual-flush), rough-in size changes, flooring repairs, or the addition of accessories like bidet seats. We provide a detailed, no-obligation quote before any work begins, so there are no surprises.
How long will my water be off and how much time does the installation take?
For a straightforward swap with no flooring or flange repairs, we shut off and drain the fixture, remove the old toilet, install the new one, and test for leaks—all in about 90 minutes. Your home’s main water supply is usually off for just 20–30 minutes. If we discover subfloor damage or need to move the rough-in, we will explain the extra steps, obtain your approval, and keep you updated on timing.
Do you offer water-saving or ADA-compliant models, and can you help me choose the right toilet?
Yes. We carry WaterSense-certified high-efficiency toilets, dual-flush options, comfort-height (ADA-compliant) bowls, and models with elongated seats for added accessibility. During our free consultation we review your household’s water-use goals, bathroom layout, and preferred design. We then provide a short list of fixtures that fit your budget, meet Palmer plumbing codes, and qualify for any current utility rebates.
What happens to my old toilet and what kind of warranty do I receive on the new installation?
We remove the old fixture at no extra charge and recycle porcelain whenever possible; otherwise it is disposed of in compliance with borough regulations. Most new toilets come with a manufacturer’s warranty of 5–10 years on the china and mechanical parts. Our labor is backed by a written 2-year workmanship guarantee—if any issues related to our installation arise within that period, we will return promptly and fix them at no cost to you.