Customer Satisfaction
Customer Satisfaction | Plumbing Fixture Replacements | Plumbing | Palmer
When a leaky faucet keeps you up at night or an outdated shower head steals your water pressure, HEP is right around the corner in Palmer with fast, friendly solutions. Our licensed pros arrive on time, respect your home as if it were their own, and swap tired fixtures for high-efficiency models that look great and save you money. Because we back every job with our Customer Satisfaction Guarantee, you can relax knowing the work is done right the first time—no drips, no surprises, no stress.
From sleek kitchen faucets to low-flow toilets, we handle plumbing fixture replacements of every size and style. Tell us the look you’re after, and we’ll recommend trusted brands, transparent pricing, and installation that takes hours—not days. Ready for a refresh? Schedule your appointment today and discover why Palmer homeowners say, “Call HEP, we’ll fix it!”
FAQs
What types of plumbing fixtures can you replace in my Palmer home?
Our licensed plumbers can replace virtually any residential fixture, including faucets, sinks, toilets, garbage disposals, showerheads, tub spouts, and outdoor hose bibs. We also handle specialty items such as low-flow toilets, touch-less faucets, and ADA-compliant fixtures. If you have a unique brand or model, just let us know in advance so we can have the correct parts on hand.
How quickly can you complete a typical fixture replacement?
Most single-fixture replacements (a faucet or toilet, for example) take 1–2 hours once we arrive, assuming the shut-off valves and supply lines are in good shape. If additional repairs are needed—such as replacing corroded piping or upgrading old shut-offs—the visit may take 3–4 hours. We schedule in convenient two-hour arrival windows and call you 30 minutes before we get there so you’re never left waiting.
Do you provide upfront pricing and warranties on your work?
Absolutely. After a brief on-site inspection we give you a written, flat-rate quote that includes labor, materials, tax, and disposal of the old fixture. There are no hidden fees. All fixture replacements are backed by our 1-year labor warranty, and we register any manufacturer warranties on your behalf so you’re fully covered.
Can you help me choose water-efficient fixtures to lower my utility bills?
Yes—Palmer’s water and sewer rates make efficiency important. We carry WaterSense-certified faucets, showerheads, and toilets that can cut water usage by up to 30%. Our team will explain flow rates, comfort features, and long-term savings so you can pick the best model. We’ll even process any available borough or state rebates for you.
What should I do to prepare for my fixture replacement appointment?
Please clear the area under sinks or around the fixture so our technician has easy access. If you’ve purchased your own fixture, keep it in the original packaging for quick inspection. We’ll shut off the water supply when we arrive, but if you notice any leaks beforehand, turn off the nearest valve and call us right away.
Are your plumbers licensed and insured to work in Palmer?
Yes. All of our plumbers hold current Alaska journeyman or master licenses, carry $1 million in liability insurance, and are background-checked. We also maintain an active Palmer business license and comply with all local plumbing and building codes, ensuring your replacement passes inspection and operates safely.