Professional Service
Professional Service | Emergency Plumbing | Plumbing | Palmer
When a pipe bursts at midnight or your water heater quits on a frigid Palmer morning, you don’t have time to hunt for a company that “might” be available. HEP’s seasoned, local technicians are on-call 24/7, arriving fast with fully stocked trucks and the know-how to stop leaks, clear blockages, and restore hot water before bigger damage sets in. We treat your home like our own—using drop cloths, explaining every fix, and backing all work with transparent, upfront pricing.
From frozen lines in winter to sewer backups after a sudden thaw, our emergency plumbing experts bring decades of hands-on experience serving Alaska’s unique conditions. One call to HEP means friendly voices, real-time updates, and certified professionals who don’t leave until the water’s flowing exactly where it should. Stay calm; help is already on the way.
FAQs
How quickly can your emergency plumbers reach my home or business in Palmer?
Our on-call technicians are stationed throughout the Palmer area and maintain fully stocked service vehicles. In most cases we can arrive within 60 minutes of your call—often faster during normal traffic conditions. You’ll receive an exact ETA when you phone our 24/7 dispatch, and we continually update you if road or weather conditions change.
Do you provide 24/7 emergency plumbing service, including nights, weekends, and holidays?
Yes. Plumbing emergencies don’t keep business hours, so neither do we. Our team operates 24 hours a day, 7 days a week, 365 days a year—including Thanksgiving, Christmas, and all other holidays—so you’re never left without help during a burst pipe, sewer backup, or other urgent issue.
What kinds of plumbing emergencies do you handle?
We handle the full range of urgent plumbing issues, including burst or frozen pipes, sewer line backups, overflowing toilets, water heater failures, gas leaks, sump pump breakdowns, and major leaks that risk property damage. If water, sewage, or gas is threatening your safety or property, call us and we’ll dispatch a licensed plumber immediately.
How much does emergency plumbing service cost in Palmer?
Because every situation is unique, we provide upfront, on-site pricing after assessing the problem. Our standard emergency diagnostic fee is waived if you authorize repairs on the spot. We quote the work in writing, explain your options, and obtain approval before starting. There are no hidden fees, overtime add-ons, or surprise charges on your final invoice.
Is there anything I should do before the emergency plumber arrives?
If safe to do so, shut off the main water valve (usually located near the water meter or where the main line enters the building) to stop additional flooding. Turn off electricity to affected areas if water is encroaching on outlets or appliances, and move valuables or furniture out of standing water. Avoid using chemical drain cleaners or igniting flames near suspected gas leaks. Most important: keep everyone clear of contaminated water or unstable structures until our certified technician arrives.
Do you serve areas outside Palmer, and are your plumbers fully licensed and insured?
Absolutely. While our dispatch center is in Palmer, we also cover neighboring communities such as Wasilla, Sutton, and the greater Matanuska-Susitna Borough. Every responding technician is Alaska-licensed, background-checked, drug-tested, and fully insured for both liability and workers’ compensation. You’re protected and your plumbing emergency is handled by qualified professionals wherever you are in our service radius.