Customer-first Approach
Customer-first Approach | Electrical Repair | Electrical | Palmer
When the lights flicker or a breaker won’t stay on, Palmer homeowners know they can trust HEP for swift, no-stress electrical repair. Our licensed technicians arrive on time, present clear up-front pricing, and explain every option in plain language, so you never feel left in the dark. From troubleshooting mysterious outlets to restoring full power after a storm, we tackle each project as if it were in our own home—because putting customers first isn’t a slogan here; it’s the way we’ve done business for decades.
HEP’s team lives and works in the Valley, which means we understand the unique challenges Palmer’s climate and building styles can pose to your wiring and panels. We carry the right parts on our trucks, stay current on code updates, and back all work with a 100% satisfaction guarantee. When you call, a real person answers, schedules at your convenience, and follows up to make sure everything is perfect. That’s not just service—it’s peace of mind powered by HEP.
FAQs
What kinds of electrical repairs do you handle in Palmer?
Our certified team can troubleshoot and repair anything from flickering lights and tripped breakers to faulty outlets, panel malfunctions, and whole-home wiring issues. We also specialize in surge protection, electric-vehicle charger installs, and code-compliance upgrades. If electricity runs to it, chances are we repair it—quickly and safely.
How fast can you get to my home or business in an emergency?
Because outages and hazards can’t wait, we maintain a 24/7 on-call crew right here in the Palmer area. In most cases we’re at your door within 60–90 minutes of your call. Our dispatcher keeps you updated on arrival time, and our techs come fully stocked so most problems are fixed in a single visit.
Are your electricians licensed, insured, and background checked?
Absolutely. Every technician holds an Alaska state journeyman or master license, carries full liability and workers’-comp insurance, and passes annual background and drug screenings. We believe you should feel as safe with the person doing your repair as you do with the repair itself.
What steps do you take to keep my family and property safe during the repair?
Safety is built into our workflow: we isolate power at the panel, verify zero voltage with calibrated testers, and use insulated tools and arc-flash PPE. Inside your home we wear shoe covers, lay down drop cloths, and clean the work area before leaving. When we restore power, we run a final inspection to ensure everything operates within code and manufacturer specs.
Will I know the price before any work starts?
Yes. After diagnosing the issue, your technician presents a flat-rate, line-item estimate and explains each option in plain language. No jargon, no surprise fees. Only after you approve the scope and cost do we begin the repair. If the job changes, you’re informed immediately and must authorize any additional work.
Do you provide a warranty or follow-up support after the repair?
All labor is covered by a written two-year workmanship warranty, and most materials carry manufacturer warranties of one year or more. If a problem related to our repair arises within that period, we return at no charge. We also offer complimentary annual electrical safety check-ups for repeat customers to ensure your system continues to operate reliably.