Emergency Services
Emergency Services | Emergency Plumbing | Plumbing | Oliver Springs
When a pipe bursts in the middle of the night or your water heater decides to quit before dawn, HEP’s emergency plumbing team is already on alert for Oliver Springs. Our licensed, background-checked technicians arrive fast with fully stocked trucks, advanced leak-detection gear, and the experience to fix the issue on the first visit. From severe clogs to flooded basements, we restore your home’s comfort and safety 24/7, even on holidays.
What makes us different is our neighbor-to-neighbor approach. You’ll get upfront pricing, clear communication, and a written guarantee while we safeguard your property as if it were our own. Save our number now—because when every minute counts, HEP’s emergency plumbing professionals are the ones locals trust to turn panic into peace of mind.
FAQs
What types of situations count as a plumbing emergency in Oliver Springs?
Any issue that risks flooding, property damage, or loss of basic water service is considered an emergency. This includes burst pipes, sewage backups, overflowing or non-working toilets, water heater leaks, frozen pipes that may burst, and sudden loss of water pressure. If waiting could worsen damage or create a health hazard, call us immediately.
How fast can your emergency plumber reach my home or business in Oliver Springs?
Because our technicians are on call 24/7 and staged throughout Anderson and Roane counties, average response time in Oliver Springs is 60 minutes or less. During severe weather or unusually high demand we will give you a realistic arrival window and keep you updated by phone or text until we arrive.
Do after-hours or holiday emergency calls cost extra?
We do apply an emergency service fee for calls that occur after 5 p.m., on weekends, or on major holidays to cover overtime labor and dispatch costs. However, we provide the fee amount up front over the phone, and there are no hidden charges. All pricing is presented for your approval before any work begins.
Are your emergency plumbers licensed, insured, and background-checked?
Yes. Every technician holds a Tennessee state plumbing license, carries full liability and workers’ compensation insurance, and has passed comprehensive background and drug screening. You can feel confident letting our team into your home at any hour.
What should I do before the plumber arrives to minimize damage?
First, shut off the main water valve—usually located where the water line enters the house or at the meter—to stop additional flow. If the issue involves a specific fixture, use its local shut-off valve. Next, turn off electricity in affected areas if water is near outlets or appliances. Finally, move valuables and place towels or buckets to contain leaks. Do not attempt major repairs yourself; wait for our technician.
Do you guarantee emergency repair work and parts?
Absolutely. All emergency repairs are backed by a 1-year workmanship guarantee, and the parts we install carry the manufacturer’s warranty—often one year or more. If a covered issue recurs within the warranty period, we will return at no charge to make it right.