- HEP
- Decades Of Experience
Decades Of Experience
Decades Of Experience | Electrical | Old Fort
For more than 30 years, HEP has been the trusted spark behind homes and businesses in Old Fort. Our master electricians grew up mastering the mountain weather, the historic architecture, and the unique power demands of Western North Carolina, so every wire we run and every panel we upgrade is tailored to the way our community lives. From quick troubleshooting calls to full-scale rewiring, we bring the same neighborly care and guarantee that’s earned us generations of loyal customers.
When you invite HEP into your space, you’re tapping into a legacy of craftsmanship that keeps safety first and surprises last. We arrive on time, explain every step, and leave your site cleaner than we found it—because electrical expertise should never come with a mess. Let us show you why Old Fort keeps flipping the switch to HEP.
FAQs
What types of electrical services do you provide in Old Fort?
With more than 30 years of experience, we handle everything from residential wiring and panel upgrades to commercial build-outs, lighting design, surge protection, generator installation, EV charger setup, and 24/7 emergency repairs. If it involves electricity, our licensed team can design, install, repair, or maintain it safely and efficiently.
Are your electricians licensed and insured?
Yes. Every technician on our crew holds a North Carolina Unlimited Electrical Contractor’s License, undergoes continuous code-update training, and carries full liability and workers’ compensation insurance. This protects you, your property, and our team while ensuring all work meets or exceeds NEC and local Old Fort regulations.
How do your decades of experience benefit me as a customer?
Three decades in the field means we’ve seen—and solved—virtually every electrical challenge. We can quickly diagnose issues that might stump less-experienced contractors, recommend cost-effective solutions based on long-term performance data, and complete projects right the first time, saving you money, downtime, and future headaches.
Do you offer emergency electrical service after regular business hours?
Absolutely. Our on-call technicians are available 24/7/365 for power outages, sparking panels, storm damage, or any situation that poses a safety risk. We arrive equipped with the tools and parts needed to stabilize the problem immediately and perform a permanent fix as soon as possible.
What should I expect during an in-home electrical inspection or estimate?
We start with a thorough walkthrough, checking the service panel, outlets, switches, grounding, and visible wiring for wear, code compliance, and capacity issues. After discussing your needs and concerns, we provide a written report that prioritizes safety items, efficiency upgrades, and optional enhancements, complete with transparent, itemized pricing. There’s no obligation to proceed, and we’re happy to answer all your questions.
Do you guarantee your work and materials?
Yes. All workmanship is backed by a 5-year labor warranty, and we honor manufacturers’ warranties on materials—often 10 years or more for panels and breakers. If an issue related to our installation arises within the warranty period, we will repair or replace it at no cost. Your satisfaction and safety are our top priorities.