Emergency Repairs
Emergency Repairs | Heating and Air Conditioning | Ocoee
When the unexpected strikes in Ocoee, you can count on HEP to arrive fast, diagnose accurately, and restore comfort before the Florida heat or a sudden cold snap can ruin your day. Our certified technicians are on standby 24/7, equipped with the latest tools and a fleet of fully stocked vans, ready to tackle any heating and air conditioning crisis—from sputtering furnaces and frozen coils to total system shutdowns. We respect your time and home, so you’ll get real-time updates, transparent pricing, and a tidy workspace once the job is done.
With decades of trusted service behind us, HEP delivers more than a quick fix; we offer peace of mind. Every repair is backed by solid warranties, honest advice, and the expertise to extend the life of your equipment. Whether you’re a homeowner jolted awake by a midnight breakdown or a business owner working against the clock, one call to HEP puts skilled professionals on your doorstep, restoring safe, efficient air in a hurry.
FAQs
What situations are considered an HVAC emergency in Ocoee?
An HVAC emergency is any sudden failure that threatens your family’s safety, health, or property. In Ocoee’s hot, humid climate that includes an AC outage when indoor temperatures rise above 85 °F, complete heating loss on a rare cold night, smoking or sparking equipment, refrigerant or gas leaks, flooding from a clogged condensate line, or electrical odors coming from the air handler or outdoor unit. If you feel uncomfortable or unsafe, call us right away—our dispatcher will help you decide whether immediate service is needed.
Do you provide 24/7 emergency heating and air-conditioning repairs in Ocoee?
Yes. Our certified technicians are on call 24 hours a day, 7 days a week—including weekends and holidays—to serve homes and businesses throughout Ocoee and the surrounding West Orange County area. When your system fails outside normal business hours, simply call our dedicated emergency line and a live local representative will answer, gather the details, and dispatch the nearest available technician.
How fast can a technician reach my home or business?
Because our service trucks are strategically staged in and around Ocoee, most customers are reached within 60–90 minutes of placing an emergency call. During peak demand (such as an extreme heat wave) we triage calls based on urgency and vulnerable occupants, but we still strive to be on-site the same day. You’ll receive a confirmation text with the technician’s estimated arrival time and real-time tracking link so you can plan accordingly.
What types and brands of HVAC equipment can you repair during an emergency visit?
Our NATE-certified technicians are trained to diagnose and repair all major residential and light-commercial HVAC brands, including Trane, Carrier, Lennox, Rheem, Goodman, York, and Daikin. We service central air conditioners, heat pumps, furnaces, ductless mini-splits, air handlers, thermostats, and indoor-air-quality accessories. We carry a wide range of common replacement parts on our trucks, allowing us to complete most emergency repairs in a single visit.
Will I pay extra for after-hours or holiday emergency service?
Because emergency calls require immediate dispatch outside of our normal scheduling, an after-hours diagnostic fee does apply. However, we keep our pricing transparent: you’ll be quoted the diagnostic charge before we roll a truck and receive a flat-rate estimate for any needed repairs after we evaluate your system. No work begins until you approve the price, and we waive the diagnostic fee when you authorize the recommended repair during the same visit.
Is there anything I should do while waiting for the technician to arrive?
Yes. First, turn off the HVAC system at the thermostat or breaker to prevent further damage. If you smell gas, evacuate the building and call 911, then us. For water leaks, place towels or a pan under the unit to catch drips and shut off the condensate pump if accessible. Keep pets and children away from the equipment, and have your system’s make, model, and any warranty information handy. These steps help our technician diagnose the problem faster and ensure your safety until help arrives.