Customer Satisfaction
Customer Satisfaction | Electrical Repair | Electrical | Oakdale
When a light flickers or a breaker trips in your Oakdale home, you need more than a quick fix—you need peace of mind. HEP’s licensed technicians arrive on time, diagnose the problem with state-of-the-art tools, and deliver dependable electrical repair that restores comfort and safety without surprises on your bill. From worn outlets to full panel upgrades, we treat every job like it’s happening in our own homes, because your satisfaction powers our reputation.
Homeowners across Oakdale rave about our clean job sites, clear communication, and the follow-up calls that confirm everything is still running perfectly. We stand behind our work with industry-leading warranties and a 100% satisfaction guarantee, so you can flip the switch with confidence. Schedule today and discover why HEP is Oakdale’s first call for friendly, no-stress electrical service.
FAQs
What types of electrical repair services do you offer in Oakdale?
We handle a full range of residential and light-commercial electrical repairs, including troubleshooting power outages, repairing faulty wiring, replacing outlets and switches, breaker panel upgrades, lighting fixture repairs, ceiling-fan installation, GFCI/AFCI protection, surge protection, and more. If you’re unsure whether we can help with a specific issue, just give us a call—if it involves electricity, chances are we service it.
Are your electricians licensed and insured?
Yes. Every technician who arrives at your Oakdale home or business is a state-licensed electrician who has completed rigorous training and background checks. Our company also carries full liability and workers’ compensation insurance, so you’re protected from any unexpected incidents during the repair process.
How quickly can you respond to an electrical emergency in Oakdale?
For urgent issues like smoking outlets, sparking panels, or complete power loss, we offer 24/7 emergency response. Most calls within the Oakdale city limits receive a technician at your door in 60–90 minutes. For non-emergency repairs, we provide same-day or next-day scheduling based on your availability.
Do you provide upfront pricing and written estimates?
Absolutely. After diagnosing the problem, our electrician will explain the issue in plain language and present a written, itemized estimate before any work begins. The price you approve is the price you pay—no hidden fees or surprise add-ons.
What measures do you take to ensure customer satisfaction?
Customer satisfaction is central to our service. We arrive on time, wear protective shoe covers, and clean up the work area before leaving. Our electricians explain all repair options, answer your questions, and obtain your sign-off at each step. After the job, you’ll receive a follow-up call or email to confirm everything is working perfectly and to gather feedback for continual improvement.
Is your work covered by a warranty?
Yes. All labor is backed by a 1-year workmanship warranty, and we honor manufacturers’ warranties on parts and fixtures we supply. If an issue related to our repair reoccurs within the warranty period, we return promptly and fix it at no extra cost.