Prompt, Reliable Service
Prompt, Reliable Service | Emergency Plumbing | Plumbing | Niota
When a pipe bursts at midnight or a water heater quits on a frosty morning, homeowners in Niota know they can count on HEP for swift, no-nonsense help. Our licensed technicians arrive fast, vans stocked with state-of-the-art tools and genuine replacement parts, so most fixes happen on the first visit. From leak detection and drain clearing to sewer line repairs, every job is backed by straightforward pricing and a satisfaction guarantee—because peace of mind should come standard.
HEP’s emergency plumbing service is on call 24/7, 365 days a year. One quick phone call connects you with a live dispatcher who sends the nearest crew, ensuring minimal water damage and maximum comfort. Trust the local team that treats your home like their own and turns chaos into calm, any time disaster strikes.
FAQs
What counts as a plumbing emergency, and when should I call?
Any situation that creates an immediate risk of water damage, loss of essential service, or safety hazard is considered an emergency. Examples include burst pipes, sewer backups, gas leaks, leaking water heaters, and complete loss of water supply. If shutting off the fixture or main valve doesn’t fully stop the problem, call us right away—day or night—to minimize damage and restore service.
Are you really available 24/7 in Niota, and how fast can you get here?
Yes. Our emergency dispatch line is staffed 24 hours a day, 365 days a year. Because our technicians live and stage trucks in and around Niota, the average arrival time inside city limits is 60 minutes or less. During widespread events (heavy storms or freezing temperatures) we prioritize health- and property-threatening calls first and keep you updated with real-time ETA texts.
Which areas do you cover outside of Niota for emergency calls?
In addition to the City of Niota, we service all of McMinn County as well as portions of Monroe, Loudon, and Meigs counties. Communities such as Athens, Sweetwater, Englewood, and Riceville are within our normal 24/7 coverage zone. If you’re unsure whether we can reach you, call our dispatcher with your address for a quick confirmation.
What should I do while waiting for the plumber to arrive?
1. Shut off the closest isolation valve or the main water valve to stop active leaks. 2. Turn off power to an electric water heater that is leaking. 3. Avoid using sinks, toilets, or appliances connected to a backed-up drain line. 4. Mop or towel standing water and move valuables to a dry area. 5. Never enter a flooded space if water may be in contact with electrical outlets—wait for our technician or the utility company. Following these steps helps limit damage and keeps everyone safe until we get there.
How much does emergency plumbing service cost, and will I get an upfront estimate?
Emergency service has a modest after-hours or holiday dispatch fee, but the bulk of your cost depends on the specific repair. Our technician will inspect the problem, explain the solution, and present a written, flat-rate price before any work begins. You choose whether to proceed—no hidden charges, overtime multipliers, or surprise add-ons. We accept cash, checks, major credit cards, and offer short-term financing for larger repairs.
Are your plumbers licensed and insured, and do you guarantee your work?
Absolutely. Every technician holds a Tennessee journeyman or master plumbing license, undergoes background checks, and carries full liability and workers’ compensation insurance. Repairs and new parts are covered by our standard one-year workmanship warranty, and many manufacturers extend additional coverage on parts such as water heaters. If anything related to our repair fails within the warranty period, we return at no charge to make it right.