Professional Service
Professional Service | Commercial Plumbing | Plumbing | Newport
When Newport’s businesses need reliable, no-nonsense solutions, they call on HEP—the local specialists who keep pipes clear, boilers humming and restrooms spotless. From sleek new office builds to the city’s cherished heritage venues, our fully accredited technicians bring decades of expertise to every valve and vent. We design, install and maintain systems that meet the heaviest demands, all while minimising downtime and disruption.
Our 24/7 rapid-response team arrives with state-of-the-art gear, transparent pricing and a passion for doing the job right the first time. Backflow prevention, grease-trap servicing, leak detection, water-efficiency audits—whatever your site requires, we tailor a fix that protects productivity and your bottom line. Trust HEP to deliver commercial plumbing that keeps Newport’s businesses flowing smoothly, today and well into the future.
FAQs
What kinds of commercial buildings in Newport do you service?
Our team covers the full spectrum of commercial properties in Newport, including offices, retail units, restaurants, hotels, schools, healthcare facilities, industrial warehouses, and multi-tenant complexes. Whether you manage a single storefront or an entire business park, we have the staff, equipment, and experience to address your specific plumbing needs.
Do you provide 24/7 emergency plumbing assistance for businesses?
Yes. Commercial operations can’t afford downtime, so we maintain an on-call crew available 24 hours a day, 365 days a year. A live dispatcher answers your call, assesses the situation, and immediately mobilises a licensed commercial plumber with the right parts and tools. Most emergencies in central Newport are reached within 60 minutes.
Are your plumbers licensed, insured, and compliant with local regulations?
Absolutely. Every technician holds the relevant NVQ qualifications, City & Guilds certifications, and a current Gas Safe registration where gas work is involved. We carry comprehensive public liability and employers’ liability insurance, adhere to Newport City Council regulations, and issue all required documentation, such as Risk Assessments, Method Statements, and WRAS compliance certificates.
Can you handle large-scale installations and fit-outs for new commercial builds or refurbishments?
Yes. We regularly partner with developers, general contractors, and facilities managers on projects ranging from complete soil and waste systems to plant-room fit-outs, commercial water heaters, booster pumps, and specialist drainage solutions. Our project managers provide detailed CAD drawings, coordinate with other trades, and ensure the installation meets all Building Regulations and client deadlines.
How soon can routine maintenance or non-urgent work be scheduled?
For planned maintenance, we can typically attend within 24–48 hours. You’ll receive a two-hour arrival window and real-time tracking updates. If you opt for a preventative maintenance contract, visits are scheduled months in advance at times that minimise disruption—often outside your trading hours. Service reports and recommendations are emailed the same day.
Do you offer preventative maintenance contracts, and what do they include?
Yes. Our tailored maintenance packages include periodic inspections of pipework, hot-water cylinders, backflow devices, pumps, and drainage lines; thermal imaging to detect hidden leaks; annual RPZ valve testing; water efficiency audits; and priority call-out at reduced rates. Regular servicing extends equipment life, maintains compliance, and dramatically lowers the risk of costly, business-interrupting failures.