Industry Experience
Industry Experience | Commercial Plumbing | Plumbing | Newport
From bustling retail complexes on the Riverfront to heritage-listed hotels in the city centre, HEP has spent more than 25 years keeping Newport’s vital systems flowing. Our fully accredited team brings deep-rooted expertise to every facet of commercial plumbing, seamlessly integrating with builders, facility managers, and architects to deliver watertight solutions that stay on time and on budget.
Whether you need a bespoke plant-room installation, backflow prevention upgrades, or round-the-clock emergency support, we combine cutting-edge technology with a safety-first culture to minimise downtime and maximise efficiency. Choose HEP and discover how stress-free, future-proof commercial plumbing can drive your project—and your business—forward.
FAQs
What types of commercial properties in Newport do you service?
We work with a wide range of commercial clients, including offices, retail units, restaurants, factories, warehouses, schools, healthcare facilities and multi-tenant buildings. If your premises fall outside these categories, get in touch—our engineers can usually tailor a solution to any non-domestic environment.
Are your plumbers licensed and insured for commercial work?
Yes. All our engineers hold the relevant NVQ plumbing qualifications, Gas Safe registration (where gas appliances are involved) and full public liability insurance. We also comply with local Newport City Council regulations and Welsh Water by-laws to ensure every job meets current health, safety and environmental standards.
Do you offer 24/7 emergency call-outs for businesses?
Absolutely. Our dedicated commercial emergency team is on standby 24 hours a day, 365 days a year. Because we’re based in Newport, average response times within the city centre are 60 minutes or less. We arrive with fully stocked vans so most leaks, blockages or boiler breakdowns are fixed in a single visit, minimising disruption to your operations.
Can you provide planned preventative maintenance (PPM) contracts?
Yes. A PPM contract is often the most cost-effective way to keep commercial plumbing and heating systems reliable and compliant. We create a bespoke schedule covering routine inspections, water testing, drain cleaning, backflow prevention, TMV servicing and boiler servicing. Detailed digital reports are supplied after each visit for your records and insurance audits.
How do you ensure minimal disruption to our business during plumbing works?
We plan all projects around your operational requirements. Options include out-of-hours or weekend work, phased shut-downs of specific areas, and temporary water/gas rerouting. Our engineers use dust sheets, floor protection and noise-reducing tools, and we maintain clear communication with your facilities team so staff and customers stay informed throughout the job.
Do you offer sustainable or water-saving plumbing solutions?
Yes. We can design and install low-flow fixtures, sensor-activated taps, dual-flush cisterns, rainwater harvesting systems and water-efficient commercial boilers. We’ll also perform water audits to identify hidden losses and recommend upgrades that can cut consumption by up to 30%, lowering your utility bills and supporting your environmental targets.