Reliable Power Solutions
Reliable Power Solutions | Generators | Electrical | Newport
Keeping the lights on in Newport’s unpredictable coastal climate demands more than just ordinary backup equipment—it calls for HEP’s steadfast expertise and top-tier generators. Our certified electricians design and install tailored power systems that start instantly, run quietly, and handle everything from cosy cottages to bustling commercial sites. Every unit is rigorously tested for salt-air resilience, fuel efficiency, and low-emission performance, so you can ride out outages without missing a beat.
Beyond installation, HEP delivers 24/7 monitoring, preventive maintenance, and rapid-response repairs, ensuring your investment continues to perform at peak efficiency year after year. Whether you’re safeguarding medical equipment, refrigeration, or home comforts, you’ll have Newport’s most trusted team standing behind you—and the dependable generators that keep your world powered.
FAQs
What types of generators do you install for homes and businesses in Newport?
We supply and install a full range of standby and portable generators, including air-cooled residential units (8–26 kW), liquid-cooled commercial systems (30 kW and up), and mobile tow-behind units for construction or special events. All models come from nationally recognized brands, are rated for coastal environments, and carry factory warranties that we honor locally. Our team handles everything from load assessment and site selection to concrete pad construction and final electrical tie-in so your generator is fully code-compliant on day one.
How do I know what size generator I need?
Proper sizing starts with a load calculation. During our free on-site assessment we list every circuit you want backed up, note their amperage draw, and factor in starting surges on HVAC, pumps, elevators, or other motors. We then apply National Electrical Code demand factors and Newport Utilities guidelines to recommend the smallest generator that can run those loads without overload. If future expansion is likely, we’ll build in a 10–20 % buffer so you don’t outgrow the unit. You’ll receive a written sizing report and cost comparison for different kW ratings before you decide.
Are permits or inspections required for generator installation in Newport?
Yes. All permanently installed generators in Newport (and the wider Newport–Cocke County area) require an electrical permit, a gas permit if you’re tapping into a natural-gas line, and a final inspection by the City of Newport Building & Codes Department. We pull the permits on your behalf, submit the load-calculation sheet, provide the manufacturer’s spec sheets, and schedule the inspection. Because our electricians are licensed in Tennessee and carry $1 million general liability coverage, your permit fees are minimized and approval usually takes 3–5 business days.
How often should my generator be serviced, and what does maintenance include?
For residential standby units we recommend semi-annual service: once before hurricane season (April–June) and once before winter storms (October–December). Commercial generators that run mission-critical loads or see heavy runtime should follow the manufacturer’s 100-hour or quarterly schedule. A standard visit includes an oil and filter change, spark-plug inspection, battery load test, transfer-switch exercise, firmware updates, and a simulated outage run under load. All maintenance records are logged in our cloud portal so you stay in compliance with warranty and insurance requirements.
Will my generator start automatically during a power outage?
If you select a standby generator with an automatic transfer switch (ATS), the system monitors the incoming utility power 24/7. When it detects an outage of 5–10 seconds, the ATS signals the generator to start, waits for it to reach operating speed, then transfers your pre-selected circuits to generator power—usually within 30 seconds of the grid failing. When Newport Utilities restores service, the ATS switches back to utility power and runs a cool-down cycle before shutting the generator off. Portable generators do not have this feature and must be started manually.
What fuel options are available, and which is best for Newport’s climate?
Most customers choose natural gas or liquid propane because both burn cleanly and are easy to store long-term. Newport’s municipal gas service covers most neighborhoods, so a direct natural-gas connection offers unlimited runtime with no refueling. Rural properties without gas lines often prefer propane; we can install above-ground or buried tanks sized for 48–72 hours of continuous operation. Diesel is popular for large commercial units (50 kW+) because of higher energy density and easier sourcing during extended outages. All fuel systems we install are rated for Newport’s humid, salt-laden air and meet the latest EPA Tier 4 standards.