Attention To Detail
Attention To Detail | Electrical Repair | Electrical | Newcomb
From flickering lights to tripped breakers, HEP’s certified technicians in Newcomb treat every electrical issue like a work of art. We arrive on time, inspect every wire, outlet, and panel with laser-focused precision, and explain the findings in plain language before getting to work. That obsession with the little things means a safer home, longer-lasting components, and a smoother day for you.
Whether you need a rapid electrical repair after a storm or a meticulous rewiring project that brings your old house up to code, we back every job with transparent pricing and a rock-solid satisfaction guarantee. Call HEP and feel the difference that true attention to detail makes—from the first diagnostic test to the final flip of the switch.
FAQs
What kinds of electrical repairs do you handle in Newcomb?
Our technicians can troubleshoot and repair almost any domestic or light–commercial electrical fault. Common call-outs include power-point and light-switch replacement, tripping safety switches, blown fuses, circuit-breaker upgrades, switchboard repairs, oven or cook-top wiring, ceiling-fan and exhaust-fan faults, smoke-alarm malfunctions, data/phone cabling issues and partial or full house rewiring. If you are unsure whether we can help, simply call—if it carries current, chances are we repair it.
How fast can you get to my property in an emergency?
We provide a true 24/7 emergency service for Newcomb and neighbouring suburbs. During normal business hours we can usually be on site within 60 minutes. After hours, weekends and public holidays we keep an on-call electrician who aims for the same one-hour response, traffic and weather permitting. When you ring, our dispatcher will give you an accurate ETA and keep you updated until the electrician arrives.
Are your electricians licensed and insured?
Yes. Every field technician holds a current A-Grade Victorian Electrical Licence and Working with Heights/Asbestos Awareness certifications where required. Our company carries $20 million public-liability insurance and all staff are covered by workers-compensation. Upon completing notifiable work we issue a Certificate of Electrical Safety as required by Energy Safe Victoria, giving you written proof the job meets AS/NZS 3000 electrical standards.
What safety measures do you follow while carrying out repairs?
Safety is built into every step of our process. Before starting work we isolate and lock out the affected circuits, verify the absence of voltage with calibrated test instruments and wear appropriate PPE such as insulated gloves and arc-rated clothing. We use insulated tools, fit temporary RCD protection where possible, maintain clean work areas and never re-energise a circuit until we have megger-tested insulation resistance and conducted polarity and earth-fault loop tests. A final visual inspection and compliance checklist are completed before we hand the job back to you.
What are your service hours and do you charge extra after hours?
Standard hours are 7 am–5 pm Monday to Friday, but our phone is answered 24/7. Emergency call-outs outside standard hours attract a fixed after-hours fee that covers technician availability and travel. This fee is always quoted over the phone so there are no surprises, and any parts or labour required once we arrive are quoted before work proceeds.
Can I get a quote before the repair starts, and how are costs calculated?
Absolutely. For non-emergency jobs we offer free on-site assessments in the Newcomb area. After diagnosing the fault we provide a fixed-price quotation that covers labour, standard materials and the Certificate of Electrical Safety. Pricing is based on the complexity of the repair, access to the work area, the age and condition of existing wiring and any parts required. If unexpected issues arise we always discuss options and pricing with you before proceeding, so you stay in control of the budget.