Electrical Emergencies
Electrical Emergencies | Electrical Repair | Electrical | New Tazewell
When a storm surge knocks out your breaker panel at midnight or a mysterious sizzling sound starts behind the drywall, HEP’s emergency crew is already on the way. Our licensed, background-checked electricians live and work right here in New Tazewell, so rapid response is never a promise—it’s a guarantee. We arrive in fully stocked vans, diagnose the problem on the spot, and restore power with the calm expertise your family’s safety demands.
From sparking outlets and tripped GFCIs to burned service wires and partial outages, every call is treated with the urgency it deserves. HEP follows strict safety protocols, provides upfront pricing, and backs each electrical repair with a rock-solid satisfaction pledge. Day or night, you can count on hometown professionals who care as much about your peace of mind as they do about the lights coming back on.
FAQs
What situations count as an electrical emergency in New Tazewell?
Any electrical issue that threatens safety, causes loss of power to critical circuits, or could result in fire should be treated as an emergency. Typical examples include smoking or sparking outlets, burning odors from panels or wiring, frequent breaker trips accompanied by heat, complete power loss to essential appliances (refrigeration, medical equipment, well pumps), flooding around energized wiring, and storm or vehicle damage to your service mast. If you are in doubt, shut off power at the main breaker if it is safe to do so and call our emergency line immediately.
How fast can your electricians arrive for an emergency call in the New Tazewell area?
We maintain a 24⁄7 on-call team based right here in Claiborne County. In most parts of New Tazewell we can be on site within 60 minutes of your call—often sooner. Outlying rural addresses may take a little longer, but we always give an accurate ETA when you book and keep you updated en route so you know help is on the way.
Is it safe to attempt a quick repair myself while I wait for the electrician?
We strongly advise against DIY repairs during an emergency. Modern electrical systems can store or back-feed lethal voltage even when breakers are off. Improperly tightening a lug or replacing a breaker can lead to arc flash, shock, or fire. The safest steps you can take are: turn off the main breaker if flames, smoke, or sparking are present; unplug affected appliances; keep people and pets clear of the area; and wait for a licensed professional. Your safety is worth more than any potential time saved.
Are your technicians licensed, insured, and familiar with Tennessee electrical codes?
Yes. All emergency electricians dispatched to New Tazewell hold current Tennessee Journeyman or Master Electrician licenses, carry full liability and workers’ compensation insurance, and complete annual NFPA-70E safety training. We continually review updates to the National Electrical Code (NEC) and any local amendments adopted by Claiborne County to ensure every repair meets or exceeds state and local standards.
What should I do to stay safe until the emergency electrician arrives?
1) If there is active fire or heavy smoke, evacuate and dial 911 first. 2) If it is safe, switch off the main breaker to cut power to the building. 3) Do not touch charred outlets, wet panels, or exposed wiring. 4) Keep children and pets away from the affected area. 5) Use battery flashlights instead of candles for lighting. 6) If you rely on medical devices, let our dispatcher know so we can prioritize or arrange temporary power. Following these steps helps keep everyone safe and allows our technician to begin work immediately upon arrival.
How are emergency electrical repairs priced and do you offer after-hours service?
We provide true 24⁄7 emergency service, including nights, weekends, and holidays. A flat emergency dispatch fee covers rapid response and the first diagnostic hour. After that, labor is billed in 30-minute increments and parts are itemized. You will receive a clear, written estimate before any repair work begins, and we honor that price unless hidden damage is discovered and approved by you. We accept major credit cards, checks, and offer financing for larger repairs such as panel replacements.