Plumbing Solutions
Plumbing Solutions | Plumbing | New Market
When leaky faucets, backed-up drains, or chilly showers disrupt life in New Market, locals know they can count on HEP for fast, friendly, and fair-priced plumbing solutions. Our licensed technicians arrive in fully stocked trucks, ready to diagnose and fix everything from hidden slab leaks to stubborn water heater issues. We combine decades of experience with the latest tools—video pipe inspection, hydro-jetting, and trenchless repairs—to restore comfort without tearing your home apart.
Choosing HEP means getting more than a quick repair; it means partnering with neighbors who genuinely care about your property and your peace of mind. We offer transparent pricing, 24/7 emergency response, and workmanship guarantees that stand the test of time. Whether you need minor fixture upgrades or a whole-home re-pipe, trust HEP to handle your plumbing with precision and a smile, so you can get back to enjoying life in beautiful New Market.
FAQs
Which parts of New Market do you serve, and will you travel to nearby rural addresses?
Our team services the entire New Market area—including downtown, the Heritage Hills, Canterbury Downs, College Heights, and every subdivision off Winchester Road. Because many New Market residents live on larger rural lots, we’re happy to travel up to 20 miles outside the city limits at no extra trip charge. If you’re unsure whether you fall inside our service radius, call us with your ZIP code and we’ll confirm on the spot.
Do you provide 24/7 emergency plumbing, and how quickly can you arrive?
Yes. We keep an emergency crew on call nights, weekends, and holidays. When you phone our after-hours line, you’ll reach a live dispatcher, not a machine. Typical response time inside New Market is 45–60 minutes; outlying rural addresses average 60–90 minutes. Our trucks are fully stocked, so 90 percent of emergencies—burst pipes, overflowing toilets, water-heater leaks—are fixed in a single visit.
How are your jobs priced, and can I get a free estimate?
All residential work is priced upfront using a flat-rate menu approved by the Alabama Plumbers & Gas Fitters Examining Board. That means the price you see before we begin is the price you pay—no overtime or hidden disposal fees. On-site estimates are free within our service area. We inspect the issue, explain repair options, and give you a written quote that’s honored for 30 days, allowing you time to compare or budget.
Are your plumbers licensed, insured, and background-checked?
Absolutely. Every technician holds an active Journeyman or Master Plumber license issued by the State of Alabama and completes annual continuing-education credits. We carry $2 million in general liability coverage and full workers’ compensation, so you’re never exposed to risk. In addition, all field staff pass third-party background checks and routine drug screening for your peace of mind.
What plumbing solutions do you offer beyond basic leak repairs?
We’re a full-service contractor. Popular services in New Market include: • Water-heater repair and tankless upgrades • Whole-home repiping (copper or PEX) • Sewer-line video inspection and trenchless replacement • Hydro-jet drain cleaning • Fixture installation (faucets, toilets, disposals) • Gas-line installation for outdoor kitchens and generators • Water-softening and filtration systems tailored to the local hard-water supply. If it moves water or gas, we handle it.
Do you guarantee your work, and what kind of maintenance tips do you offer?
All labor is backed by a written one-year warranty, and many fixtures carry manufacturer warranties of 5–10 years. We register products on your behalf so you receive full coverage. To help you avoid future issues, our technicians share customized maintenance tips—such as flushing your water heater yearly because New Market’s water has 11–14 grains of hardness—and provide a seasonal plumbing checklist. Enroll in our annual maintenance plan for priority scheduling and 10 percent repair discounts.