Exceptional Service
Exceptional Service | Plumbing | New Market
Whether you’re dealing with an unexpected leak on Main Street or planning a full bathroom upgrade in your historic New Market home, HEP is the neighbor you can count on. Our family-owned team combines small-town friendliness with big-city expertise, delivering prompt, tidy, and transparent plumbing solutions backed by upfront pricing and a 100 % satisfaction promise. We arrive when we say we will, protect your floors with booties and drop cloths, and explain every option so you can make confident decisions for your home.
From 24/7 emergency repairs to tankless water heater installations, drain cleaning, and water-quality improvements, we bring the latest tools and know-how to every job. New Market residents love that one call to HEP solves it all—no subcontractors, no surprises, just reliable craftsmanship that keeps your pipes flowing and your family comfortable season after season.
FAQs
What plumbing services do you offer in New Market?
We provide a full range of residential and light-commercial plumbing solutions, including leak detection and repair, drain cleaning, water-heater installation and maintenance, fixture upgrades, sewer line inspection and replacement, sump-pump service, water-quality testing, and new construction/renovation rough-ins. If water runs through it, we can install, maintain, or fix it.
Are your plumbers licensed and insured?
Absolutely. Every technician on our team holds a current Alabama journeyman or master plumbing license, and our company carries comprehensive liability and workers’-compensation coverage. This protects you, your property, and our staff while work is being performed.
Do you provide 24/7 emergency plumbing service in New Market?
Yes. Burst pipes, sewer backups, and water-heater failures don’t keep business hours, so neither do we. Call our emergency line any time—day, night, weekends, or holidays—and a live dispatcher will coordinate the fastest possible response. A fully equipped technician can usually be at your door within an hour.
How quickly can you reach my home in New Market?
Because our dispatch center is less than 15 minutes from most New Market neighborhoods, standard calls are typically scheduled for the same day, often within a two-hour arrival window. For emergencies, we prioritize based on urgency and can usually arrive within 60 minutes.
How do you price your plumbing work, and can I get an estimate?
We use upfront, flat-rate pricing that’s based on industry standards and the specific details of your job—never on how long the work takes. After an on-site assessment, you’ll receive a written estimate that outlines parts, labor, and any optional upgrades. No work begins until you approve the quote, and we never surprise you with hidden fees.
Do you guarantee your workmanship and the parts you install?
Yes. All labor is backed by a 1-year workmanship warranty, and any fixtures or appliances we supply come with the full manufacturer’s warranty (often 5–10 years for water heaters and lifetime for select faucets). If a covered issue arises within the warranty period, we’ll return promptly and correct it at no additional cost.