Emergency Repairs
Emergency Repairs | Plumbing | New Market
When a pipe bursts in the middle of the night or your water heater conks out at dawn, HEP’s rapid-response team is already on the way. We live and work right here in New Market, so our licensed experts can reach your door in minutes, armed with fully stocked trucks and decades of know-how to tackle every emergency. From severe leaks to clogged sewer lines, we restore calm—and hot showers—before the damage spreads.
Customers choose us because we pair small-town courtesy with big-league professionalism. Up-front pricing, honest assessments, and meticulous cleanup come standard on every job, and our 24/7 hotline means you’re never left waiting. The next time disaster strikes your plumbing, remember HEP: local, reliable, and ready whenever you need us.
FAQs
What situations are considered a plumbing emergency in New Market?
A plumbing emergency is any issue that threatens the safety of your property, disrupts essential water service, or risks significant water damage. This includes burst pipes, sewer backups, major leaks, blocked or overflowing toilets, loss of hot water or water pressure, and gas line leaks. If the problem can’t wait until regular business hours without causing damage or health hazards, it’s an emergency—call us right away.
How fast can you reach my home or business in New Market?
We have technicians on standby throughout New Market 24/7. In most cases we can arrive within 60 minutes of your call, often sooner, depending on traffic and weather conditions. Because our dispatch center tracks our fleet in real time, we send the closest available plumber to minimize your wait time.
Are your emergency plumbing services available around the clock, including weekends and holidays?
Yes. Plumbing disasters don’t keep business hours, so neither do we. Our emergency response team is on call 24 hours a day, 7 days a week, 365 days a year—including nights, weekends, and all public holidays. You’ll always reach a live operator, never an answering machine.
Will I get an upfront estimate before repairs begin, and how are emergency services priced?
Absolutely. After assessing the situation on-site, our plumber will explain the problem, outline the repair options, and provide a written, no-obligation quote before any work starts. Emergency services carry a small after-hours dispatch fee, but we bill by the job—not by the hour—so you know the total cost in advance. There are no hidden charges, and we accept major credit cards, debit, and e-transfer for your convenience.
What can I do to minimize damage while I wait for the plumber to arrive?
First, shut off the main water supply valve—usually located near the water meter—to stop water flow. If only a specific fixture is leaking, turn off that fixture’s isolation valve. For small leaks, place buckets or towels to catch water and protect belongings. If a water heater is leaking, shut off the power (electric) or turn the gas control to the “pilot” position (gas). Never use chemical drain cleaners on a clogged drain; they can worsen damage and pose safety risks. Stay clear of sewage backups and switch off electricity in flooded areas.
Are your emergency plumbers fully licensed, insured, and familiar with New Market building codes?
Yes. All of our technicians hold up-to-date Ontario plumbing licenses, are fully insured, and receive ongoing training in the latest repair methods. We pull permits when required and ensure every repair meets or exceeds New Market and York Region plumbing and safety codes. Our workmanship is backed by a written warranty for your peace of mind.