Customer Service
Customer Service | Tank Water Heater | Plumbing | Mulberry
When the showers run cold in Mulberry, homeowners know they can rely on HEP’s friendly, fast-acting plumbing team to restore comfort with a dependable tank water heater. From selecting the right capacity for your family to expertly installing energy-efficient models, our licensed technicians handle every step with the courtesy and transparency that have made HEP a trusted local name for decades. We arrive on time, protect your home with drop cloths, and back our workmanship with industry-leading warranties—so you can get back to steaming baths and spotless dishes without the headache.
Should a leak, odd noise, or dip in performance arise, one call brings our 24/7 customer service to your door for swift diagnostics and honest repair options. We stock most common parts on our trucks, meaning many fixes are completed during the first visit, and if replacement is the wiser choice, we’ll credit your repair toward a new, high-efficiency unit that can shrink utility bills. Discover why Mulberry neighbors keep our number on speed dial and let HEP make your next tank water heater experience smooth, affordable, and stress-free.
FAQs
How do I know when my tank water heater needs to be serviced or replaced?
Look for signs such as rusty or discolored hot water, rumbling or popping noises coming from the tank, water that takes longer than usual to reheat, visible leaks around the base, or a sudden increase in your energy bill. If your heater is 8–12 years old, it’s often more cost-effective to replace it rather than repair it. Our Mulberry technicians can perform a full diagnostic and recommend the best course of action.
What is the typical lifespan of a tank water heater in Mulberry’s climate?
Standard glass-lined electric or gas tank heaters last 8–12 years on average in Central Florida. Hard water minerals and high humidity can shorten that span, while regular maintenance—such as annual flushing and anode-rod inspections—can push it toward the upper end. Stainless-steel and high-efficiency models may last 15 years or more with proper care.
Are there any local codes or permits required for replacing a water heater in Mulberry, FL?
Yes. Polk County requires a plumbing permit for any water heater replacement. The installer must follow the current Florida Building Code, including seismic strapping, T&P relief valve piping, and a pan with drain if installed in an occupied space. After installation, the city or county inspector must sign off before the unit can be placed in service. Our team handles the permitting and inspection scheduling for you.
What maintenance can I perform myself to extend the life of my tank water heater?
1. Drain a few gallons from the tank every 6–12 months to flush out sediment. 2. Test the temperature-and-pressure (T&P) relief valve by lifting its lever momentarily. 3. Check the thermostat and keep the temperature around 120 °F to reduce scale buildup and save energy. 4. Inspect for moisture or rust at the base and around fittings. 5. If you’re comfortable, replace the anode rod every 3–5 years; otherwise, call a professional. Always turn off power (or gas) and water supply before any DIY work.
How long does a standard tank water heater installation usually take, and will my water be off during service?
A straightforward replacement at the same location usually takes 2–3 hours, including draining the old tank, making new connections, bringing the system up to code, filling, and testing. Your water supply will be off during that window, but we coordinate with you to minimize downtime. Complex jobs—such as relocating the heater or converting from electric to gas—can take 4–6 hours or require a second visit.
Does switching to a high-efficiency tank water heater really save money, and what rebates are available in Mulberry?
Yes. ENERGY STAR® electric heat-pump (hybrid) water heaters can cut energy use by up to 60 % compared with standard electric units. Gas models with a 0.64 UEF or higher also reduce fuel costs. In Mulberry, Duke Energy and TECO frequently offer $300–$600 rebates on qualifying electric heat-pump units, and Florida’s Natural Gas Rebates Program may cover $400–$500 for high-efficiency gas tanks. We’ll help you calculate payback periods, file rebate paperwork, and ensure the unit meets all program requirements.