Emergency Repairs
Emergency Repairs | Air Conditioning | Heating and Air Conditioning | Mulberry
When the Florida humidity turns your home into a sauna, HEP’s emergency repair specialists swoop into Mulberry with fully stocked trucks and friendly expertise. Count on us for rapid diagnostics, transparent pricing, and repairs that restore cool comfort before your family breaks a sweat. From late-night breakdowns to sudden system hiccups, our licensed techs keep you informed every step of the way and never tack on surprise fees.
We service every major brand of air conditioning equipment, replacing faulty compressors, rewiring thermostats, and sealing refrigerant leaks on the spot. With 24/7 availability, industry-leading warranties, and a neighborly smile, HEP turns a stressful outage into a swift return to crisp, refreshing airflow—so you can relax and enjoy Mulberry life again.
FAQs
What situations count as an air-conditioning emergency and when should I call for immediate service?
An AC emergency is any breakdown that threatens your family’s comfort, safety, or health—especially during Mulberry’s peak summer heat. Examples include complete system failure, warm air blowing when the thermostat is set to cool, smoking or sparking equipment, sudden refrigerant leaks, tripped breakers that immediately reset, or loud grinding noises. If your home temperature is rising rapidly, you smell burning, or you see water pooling around the air handler, shut the unit off at the breaker and call us 24/7.
How fast can your technicians reach my Mulberry home for an emergency repair?
We maintain a dedicated on-call team stationed in or near Mulberry. Most emergency calls are dispatched within 15 minutes of your call, and average arrival time is 60–90 minutes, depending on traffic and weather. We track our fleet by GPS so our office can give you real-time updates and an accurate arrival window.
Do you service every brand and type of air conditioner?
Yes. Our EPA-certified technicians are trained on all major residential and light-commercial systems, including central split systems, heat pumps, ductless mini-splits, and packaged rooftop units. We carry a wide parts inventory covering brands such as Trane, Carrier, Lennox, Rheem, Goodman, and Daikin to complete most emergency repairs on the first visit.
Will I pay extra for after-hours, weekend, or holiday emergency calls?
Because emergency service requires overtime staffing and extended parts access, a modest after-hours diagnostic fee applies outside our standard 8 a.m.–5 p.m. schedule. You will be quoted the exact fee before dispatch, and any repair costs will be presented for approval after diagnosis. We never start work until you have the full price in writing—no surprises.
Is there anything I should do while waiting for the technician to prevent further damage?
Turn the thermostat to OFF, switch the air handler breaker off, and clear any water around the unit if safe to do so. Check your air filter—if it is clogged, replace it, as this can sometimes prevent system freeze-ups. Keep doors and curtains closed to retain cool air and stay hydrated. Do not attempt to add refrigerant yourself or open sealed electrical panels; this can void warranties and pose safety risks.
Do your emergency repairs come with a warranty or guarantee?
Absolutely. All emergency labor is backed by a 30-day workmanship guarantee, and replacement parts carry the manufacturer’s warranty—typically one year. If the same component fails within 30 days, we will return at no charge. For extra peace of mind, ask about our optional Maintenance Plan, which extends repair warranties to one year and provides two free seasonal tune-ups.