Transparent Pricing
Transparent Pricing | Electrical | Mountain City
From the moment you call HEP, you’ll know exactly what to expect—clear communication, punctual technicians, and upfront numbers that never shift once the job begins. Mountain City homeowners count on our transparent pricing because it removes the guesswork from every electrical repair, upgrade, or inspection. No hidden fees, no hazy estimates—just crystal-clear quotes that let you make confident decisions for your home or business.
Our licensed experts arrive with fully stocked vans, ready to tackle everything from flickering lights to whole-panel replacements. Before a single wire is touched, we walk you through the work, answer your questions, and confirm the price in writing. With HEP’s rock-solid guarantees and neighborly service, getting reliable electrical solutions in Mountain City has never felt this straightforward—or this stress-free.
FAQs
What does your “transparent pricing” policy mean for customers in Mountain City?
Transparent pricing means you see every dollar that goes into your project before any work begins. We publish our standard labor rates, typical material mark-ups, permit fees, and travel charges right on this page so you can add the numbers up yourself. The figure you approve on the written estimate is the exact amount you will see on the final invoice—no surprise add-ons, weekend surcharges, or inflated “truck fees.”
How do you calculate the cost of an electrical job?
Each estimate is built from three components: (1) Labor—billed in quarter-hour increments at our posted hourly rate, which already includes drive time within the Mountain City limits; (2) Materials—priced at our contractor cost plus a fixed 15 % handling margin that you can verify on the itemized list; (3) Permits/inspection fees—passed through at the exact amount charged by Mountain City without mark-up. The total is then presented as a single, easy-to-read line so you can compare it to competing bids.
Are the prices shown all-inclusive, or will I see additional charges later?
They are all-inclusive for the scope described in your estimate. If we open a wall and discover a code violation or damaged wiring that no one could have foreseen, we stop work, show you photos, and create a no-pressure change order that you may accept or decline. Otherwise, the agreed price never changes—even if the job takes us longer than planned.
Do you charge an upfront fee for on-site inspections or quotes?
No. Residential site visits inside Mountain City’s 37683 ZIP code are 100 % free. One of our licensed electricians will evaluate your panel, outlets, or fixtures, explain any code issues, and leave you with a written estimate. If you decide not to hire us, you owe nothing.
How can I get a detailed estimate for my project and how long is it valid?
You can request an estimate by phone, our web form, or the chat button at the bottom of this page. We’ll schedule a visit at your convenience—often the same day. A digital PDF estimate will arrive in your inbox within 24 hours of the inspection and is valid for 30 calendar days, guaranteeing that labor rates and material allowances will not change during that period.
What payment options and financing plans do you accept?
We accept major credit cards, debit cards, checks, ACH transfers, and cash. For projects over $1,000, we also offer 6-, 12-, and 18-month zero-interest financing through GreenSky (subject to credit approval). You can split payments—50 % when scheduling, 50 % upon final walkthrough—or pay the full balance only after the city inspector signs off, whichever you prefer.