Customer Service
Customer Service | HVAC Unit Replacement | Heating and Air Conditioning | Morristown
When your Morristown home stops feeling like the refuge it should be, HEP’s friendly technicians arrive with the know-how and parts to restore perfect comfort. We evaluate every square foot of your living space, listen to your concerns, and explain options in plain language—no surprises, no pushy upsells. From hauling away the outdated equipment to fine-tuning the new install for peak efficiency, our team treats your property with the same care we give our own.
Choosing HEP for HVAC unit replacement means lower utility bills, quieter operation, and a long-term partnership with a local company that actually answers the phone. Backed by 24/7 emergency support, fair upfront pricing, and industry-leading warranties, we make it easy to breathe easy all year long in Morristown. Call today and feel the difference tomorrow.
FAQs
How do I know it’s time to replace my HVAC system in Morristown?
Most systems last 12–15 years. If yours is approaching that age, needs frequent repairs, struggles to maintain temperature during Morristown’s humid summers or cold winters, or causes unexpectedly high utility bills, replacement is usually more cost-effective than continued repairs.
What does the HVAC replacement process involve and how long will it take?
After a free in-home assessment, we perform load calculations, recommend properly sized equipment, and provide a written quote. On installation day we remove the old unit, upgrade ductwork or line sets if necessary, set the new condenser/air handler or furnace, connect electrical and refrigerant lines, pressure-test, vacuum, charge with refrigerant, and run a full system check. Most standard replacements are completed in one day; complex jobs with duct modifications can take 2–3 days.
How do I choose the right size HVAC unit for my Morristown home?
Proper sizing is critical for comfort and efficiency. We use ACCA Manual J calculations that consider square footage, insulation, window orientation, occupancy, and Morristown’s climate data. An undersized unit will run constantly and never reach setpoint, while an oversized unit short-cycles, wastes energy, and causes humidity issues.
Are there energy-efficient options and local incentives available?
Yes. High-efficiency heat pumps (up to 20+ SEER2), variable-speed furnaces (95–98% AFUE), and dual-fuel systems are ideal for Morristown’s mixed climate. New Jersey’s Clean Energy Program currently offers rebates up to $2,000 for qualifying units and 0% interest financing for 7 years. Federal tax credits of up to $2,000 on heat pumps and 30% on geothermal systems are also available.
What will my HVAC replacement cost and what factors affect the price?
In Morristown, complete replacement typically ranges from $6,500 for a basic 14 SEER2 split system to $15,000+ for a high-efficiency variable-speed heat pump or dual-fuel system. Price varies with equipment efficiency, capacity, brand, ductwork changes, thermostat upgrades, and any electrical panel work. We provide itemized quotes and multiple equipment options to fit different budgets.
Do you offer warranties and maintenance plans after installation?
All new systems include a 10-year parts warranty and a 1-year labor warranty. Extended labor coverage up to 10 years is available. We also offer affordable annual maintenance plans that include two seasonal tune-ups, priority scheduling, and repair discounts, ensuring your new HVAC system runs efficiently and maintains warranty compliance.