Exceptional Customer Support

Exceptional Customer Support | Generators | Electrical | McMinnville

When the Tennessee weather turns unpredictable, McMinnville homeowners and businesses rely on HEP’s friendly experts to keep their power flowing. Our certified technicians know generators inside and out, arriving on time with fully stocked trucks, transparent pricing, and a genuine smile. From helping you choose the perfect backup unit to precision installation and routine tune-ups, we handle every detail so you can relax knowing your property is protected.

What truly sets us apart is the way we treat people. We answer the phone with real voices 24/7, explain the work in plain language, and stand behind every job with industry-leading guarantees. Whether it’s a midnight outage, proactive maintenance, or just a quick question, HEP’s customer-first approach turns stressful power issues into smooth, confidence-boosting experiences for our McMinnville neighbors.

FAQs

What types of generators do you install and service in McMinnville?

We handle the full spectrum of residential and light-commercial generators, including air-cooled and liquid-cooled standby units from trusted brands like Generac, Cummins, and Kohler. Our licensed electricians can design, install, repair, and maintain natural-gas, propane, and diesel systems, ensuring you get a solution that meets local codes and your specific power demands.

How do I determine the right generator size for my home or business?

Sizing starts with a load calculation that adds up the starting and running wattage of the appliances you want backed up—HVAC, well pump, refrigerators, lights, servers, etc. Give us a list or let us perform an on-site assessment, and we’ll recommend a generator (usually 7–60 kW for homes, 20–150 kW for small businesses) that delivers enough power without oversizing, saving you fuel and upfront cost.

Do I need a permit in McMinnville or Yamhill County to install a standby generator?

Yes. The City of McMinnville requires an electrical permit for standby generator installations, and Yamhill County may require additional mechanical or plumbing permits if gas lines are added. We handle all permitting, coordinate inspections, and ensure the installation meets National Electrical Code (NEC) and local zoning setbacks.

How often should my generator be maintained, and do you offer maintenance plans?

Standby generators should be serviced at least once a year or after 100–200 hours of operation. Our maintenance plans include oil and filter changes, battery testing, load bank exercises, firmware updates, and a 25-point safety inspection. Plans are available in annual, semi-annual, and quarterly intervals to fit usage patterns and warranty requirements.

Will my generator start automatically during a power outage, and how quickly?

When paired with an automatic transfer switch (ATS), your generator senses utility loss and starts within 5–15 seconds, restoring critical circuits almost immediately. Once utility power returns, the ATS re-transfers the load, cools down the generator, and shuts it off automatically—no manual intervention required.

What makes your customer support exceptional compared to other electrical contractors in McMinnville?

We provide 24/7 live phone support, same-day emergency dispatch, and a two-hour response guarantee during widespread outages. Our technicians are factory-certified, background-checked, and carry fully stocked service vans, so 90 % of repairs are completed on the first visit. You’ll also have a dedicated project coordinator who updates you at every step—from permit submission to final inspection—ensuring a smooth, transparent experience.