Customer Satisfaction
Customer Satisfaction | Heating and Air Conditioning | McDonald
When the seasons in McDonald change from muggy summers to crisp winters, homeowners turn to HEP for dependable heating and air conditioning solutions backed by genuine Southern hospitality. Our certified technicians arrive on time, listen to your concerns, and walk you through every option—so the only surprise is how effortless whole-home comfort can be. With transparent pricing, tidy workmanship, and a 100% Satisfaction Guarantee, we treat your living space as if it were our own.
Whether you need a quick tune-up, an energy-saving upgrade, or an after-hours rescue, HEP is ready 24/7 with fully stocked trucks and a friendly voice on the line. Join the McDonald neighbors who have already discovered a smoother, safer way to stay comfortable year-round, and feel confident that your heating and air conditioning system will keep humming along—no stress, no hassle, just HEP.
FAQs
What heating and air-conditioning services do you provide in McDonald?
We handle the full life-cycle of residential and light-commercial HVAC systems in McDonald and the surrounding communities. That includes new system design and installation, replacement of furnaces, air conditioners, heat pumps, and ductless mini-splits, 24/7 emergency repairs, seasonal tune-ups, indoor-air-quality products, ductwork cleaning or modification, and smart thermostat integration.
How fast can you respond to an HVAC emergency?
Our dispatch center is staffed around the clock, and we maintain on-call technicians who live right here in McDonald. In most cases we can be at your door within two hours of your call—often sooner during normal business hours. There is no additional fee for night, weekend, or holiday service calls, and our trucks are fully stocked so that 90% of repairs are completed in a single visit.
Do you offer preventive-maintenance plans, and what do they include?
Yes. Our Comfort Club plans include two precision tune-ups per year (one heating, one cooling), priority scheduling, a 15% discount on all repairs, no overtime charges, and an annual $50 loyalty credit toward system replacement. Each tune-up covers safety testing, coil cleaning, refrigerant checks, filter replacement, thermostat calibration, and written efficiency reports.
What guarantees do you have to ensure my complete satisfaction?
Every service we perform is backed by our 100% Satisfaction Guarantee. If you are not happy with the workmanship within the first year, we will return and make it right at no charge. New system installations also come with a 10-year parts warranty and up to two years of labor coverage. We survey every customer after the job is finished and publish the unfiltered results online.
Are your technicians certified and insured?
Absolutely. All field personnel are EPA Section 608 certified for safe refrigerant handling and receive ongoing NATE (North American Technician Excellence) training. Our company carries $2 million in general liability insurance as well as full workers’ compensation coverage, so you are fully protected whenever we are on your property.
Do you have financing or rebate options for new HVAC installations?
We partner with several lenders to offer zero-interest or low-interest financing for up to 60 months, subject to credit approval. We also process manufacturer rebates and local utility incentives on your behalf, and we’ll show you how to claim any available federal tax credits for high-efficiency equipment. Our goal is to make comfort upgrades affordable without compromising on quality.