Emergency Repairs
Emergency Repairs | Heating and Air Conditioning | Mascot
When your comfort systems go down in the middle of a humid summer night or a frosty winter morning, Mascot homeowners know they can count on HEP for rapid, reliable relief. Our certified technicians are on call around the clock, arriving in fully stocked trucks ready to diagnose and fix any breakdown on the spot. From strange noises and uneven temperatures to complete system failures, we restore calm and cozy living spaces with transparent quotes and no-surprise pricing.
Because emergencies don’t wait, neither do we. HEP’s local team combines decades of expertise with the latest diagnostic tools to extend the life of your equipment and keep energy bills in check. One quick call puts Mascot’s most trusted heating and air conditioning rescue squad on the road to you, so you can get back to enjoying your home—no blankets or window fans required.
FAQs
How quickly can you respond to an HVAC emergency in Mascot?
Our Mascot-based emergency team is on call 24/7 and aims to be at your door within 1–2 hours of your call, traffic and weather permitting. Because we keep fully stocked service vehicles in the area, most critical parts are on hand, allowing us to begin repairs immediately and minimise system downtime.
What types of heating and air-conditioning issues qualify as emergencies?
Anything that threatens safety, property, or essential comfort is treated as an emergency. Examples include complete loss of heating or cooling during extreme temperatures, gas or refrigerant leaks, burning smells or electrical arcing, loud mechanical noises indicating imminent failure, water leaks from indoor units, and error codes that shut the system down. If you are unsure, phone us and a technician will assess the urgency over the call.
Are your technicians licensed and experienced with all major HVAC brands?
Yes. All field staff hold ARCtick refrigeration handling licences, NSW Fair Trading electrical licences, and manufacturer-specific accreditations. Our technicians regularly service and repair leading brands such as Daikin, Mitsubishi Electric, Fujitsu, Panasonic, ActronAir, Braemar, and Rinnai, along with commercial rooftop and VRV/VRF systems. Ongoing training ensures we stay current with the latest fault-finding procedures and firmware updates.
Do you really operate 24/7, including weekends and public holidays?
Absolutely. Heating and cooling failures rarely wait for business hours, so our dispatch centre is staffed around the clock. Whether it’s a scorching Australia Day afternoon or a chilly winter night, you can reach a live representative who will allocate the nearest on-call technician to your Mascot address and keep you updated with real-time arrival tracking.
How much will an emergency repair cost, and do you provide upfront quotes?
We charge a fixed call-out fee that covers travel to any location within Mascot and the first 30 minutes of diagnostics. After identifying the fault, the technician presents a written, itemised quote before any repair work begins. You’ll see parts, labour, and GST clearly listed. If you approve the quote, we proceed immediately. If you decline, you only pay the call-out/diagnostic fee—no hidden surprises.
Will my repaired system be covered by any warranty or guarantee?
All emergency repairs come with a 12-month workmanship guarantee and standard manufacturer warranties on replacement parts (typically 12–24 months). If the same component fails within the guarantee period, we’ll return and fix it at no additional charge. We also document the repair in your system’s service log, which helps maintain compliance with manufacturer requirements and can protect existing warranties.