Customer Satisfaction
Customer Satisfaction | Plumbing | Manchester
When a tap won’t turn or a pipe won’t keep quiet, Manchester households turn to HEP for fast, friendly help. Our engineers arrive when we say they will, talk you through every fix in plain English, and leave kitchens and bathrooms spotless—except for the satisfying sparkle of a job well done. From emergency leaks to planned upgrades, we back every visit with our Happiness Guarantee, ensuring you feel as confident in our people as you do in our workmanship.
Your feedback powers our progress. After each call-out we listen, learn, and refine, so the next customer enjoys an even smoother experience. It’s why neighbours recommend us, why landlords trust us, and why our van doors never stop closing on smiling faces. For service that values your time, your home and your peace of mind, choose HEP and relax: your plumbing is in the safest hands in the city.
FAQs
What areas of Greater Manchester do you cover?
We serve all ten boroughs of Greater Manchester—including the city centre, Salford, Stockport, Trafford, Tameside, Oldham, Rochdale, Bury, Bolton and Wigan—plus many surrounding towns and villages. If you are unsure whether your postcode is included, just give us a call and our team will confirm within minutes.
Are your plumbers fully qualified and insured?
Yes. Every engineer on our team is Gas Safe-registered, City & Guilds-certified and carries full public liability insurance. We also run continuous training and DBS checks to ensure the highest safety and professionalism standards on every job.
How quickly can you respond to a plumbing emergency?
We operate a 24/7 emergency line and aim to be at any Manchester address within 60 minutes—often sooner during off-peak traffic times. Our vans are stocked with common parts, allowing most leaks, burst pipes or boiler failures to be fixed on the first visit.
What do your services cost and is there a call-out fee?
For scheduled work we provide free, no-obligation quotes. Emergency call-outs incur a transparent fixed fee that covers the first hour on site; after that we charge in 15-minute increments so you only pay for the time we actually spend. All prices are confirmed with you before any work begins—no hidden extras, ever.
Do you guarantee your workmanship?
Absolutely. All labour is backed by a 12-month workmanship guarantee, and most parts come with manufacturer warranties of up to five years. If any issue related to our work reoccurs within the guarantee period, we will return and resolve it free of charge.
How can I book an appointment or request a quote?
You can call our office 24/7, use the live-chat function on our website, or fill in the online booking form to choose a convenient time slot. For non-urgent jobs you can also email photos or videos, and we will send a preliminary estimate within two working hours.