Emergency Repairs
Emergency Repairs | Plumbing | Lancing
When a pipe bursts at midnight or your boiler refuses to ignite on a frosty morning, HEP’s emergency team is already on the road. Based in Lancing and operating 24/7, our experienced engineers arrive fast, diagnose the fault in minutes, and carry the parts to fix most issues on the spot—saving you from further damage, disruption and stress. All quotes are transparent, all work is guaranteed, and friendly advice comes as standard.
From blocked drains to leaking cylinders, no plumbing challenge is too big or too small. One call connects you to local professionals who care about keeping your home safe, dry and comfortable, whatever the hour. Reach out now and let HEP turn a crisis into a quick, reliable solution.
FAQs
What emergency plumbing services do you provide in Lancing?
We cover all urgent plumbing issues, including burst or leaking pipes, blocked drains or toilets, loss of water pressure, faulty or leaking water heaters, overflowing tanks or cisterns, broken stopcocks, and any sudden plumbing fault that threatens to cause damage or health risks. If you are unsure whether your situation counts as an emergency, call us—our team will assess the problem over the phone and advise you immediately.
How fast can your emergency plumber reach my property in Lancing?
Because we are based locally, our on-call engineer can usually arrive within 30–60 minutes of your call, traffic and weather permitting. When you phone, our dispatcher will give you an accurate ETA and keep you updated en route so you know exactly when help will arrive.
Are your emergency plumbing services available 24 hours a day, 7 days a week, even on bank holidays?
Yes. Plumbing emergencies rarely happen at convenient times, so our helpline and mobile engineers operate 24/7/365, including nights, weekends, and all public holidays. You will always speak to a real person, not an answering machine, whatever the time of day.
How much does an emergency call-out cost in Lancing?
We charge a transparent, fixed call-out fee that covers the engineer’s arrival and the first hour of labour. After that, work is billed in 30-minute increments. All rates are quoted upfront when you ring, and there are no hidden extras for out-of-hours attendance. Parts, if required, are priced separately and always agreed before installation.
Are your plumbers qualified, insured, and DBS-checked?
Absolutely. Every emergency plumber on our team is City & Guilds qualified, carries full public liability insurance, and has passed an enhanced DBS (Disclosure and Barring Service) check. We comply with all current Water Supply Regulations and local authority requirements, so you can trust the workmanship and feel safe letting us into your home.
What should I do while waiting for the emergency plumber to arrive?
1) If water is leaking, locate your main stopcock (usually under the kitchen sink) and turn it clockwise to shut off the supply. 2) Switch off the electricity at the consumer unit if water is near sockets or appliances. 3) Move valuables, furniture, or electrical items away from the affected area. 4) If you have central heating issues, turn off the boiler at the control panel. 5) Open taps to drain residual water and relieve pressure. 6) Keep children and pets clear of the danger zone. Taking these steps will minimise damage and help our engineer start repairs more quickly.