Plumbing Emergency
Plumbing Emergency | Emergency Plumbing | Plumbing | Kelso
When a burst pipe or blocked drain threatens your Kelso home, you need more than a promise—you need fast, expert action. HEP’s team of certified engineers is on call around the clock, reaching most addresses in under an hour with fully stocked vans and decades of know-how. From leaking hot-water cylinders to stubborn sewer backups, our emergency plumbing service diagnoses the fault on the spot and delivers durable fixes that restore comfort and safety without delay.
We believe stressful situations shouldn’t come with hidden costs, so you’ll receive upfront, transparent pricing before any work begins, plus workmanship guarantees that last long after the water has dried. Keep our number handy and let HEP turn any emergency plumbing nightmare into a smooth, stress-free solution—24/7, 365 days a year.
FAQs
What should I do during a plumbing emergency before your plumber arrives?
First, turn off the main water supply to stop further flooding or damage. If possible, shut off any isolation valves that control the affected fixture. Next, switch off electricity in any area where water is pooling to avoid electrical hazards. Finally, try to clear the immediate area of valuables and soak up excess water with towels while you call our 24-hour emergency line. Our dispatcher will guide you through additional safety steps until our Kelso technician arrives.
Are your emergency plumbing services really available 24/7 in Kelso?
Yes. We operate a true 24 hours-a-day, 7 days-a-week service, including weekends and public holidays. Whenever you call—whether it’s 2 AM on a Tuesday or Christmas morning—you’ll speak to a live local dispatcher who can send the nearest on-call plumber to your Kelso address immediately.
How quickly can you reach my property in Kelso during an emergency?
Our average response time within the Kelso city limits is 30–60 minutes, depending on traffic and weather. We achieve this by keeping fully stocked service vans strategically located around the area and using GPS to dispatch the closest licensed plumber to your postcode.
What types of plumbing emergencies do you handle?
We handle virtually every urgent plumbing scenario, including burst or frozen pipes, major leaks, sewage backups, overflowing toilets, blocked drains, water heater failures, gas leaks, and sudden drops in water pressure. If you’re unsure whether your situation counts as an emergency, call us—our team will assess the severity over the phone and advise you on next steps.
How much does emergency plumbing service cost, and do you provide upfront pricing?
We charge a fixed call-out fee for after-hours visits, which covers travel to your home and the initial assessment. Once we locate the problem, your technician will provide a written, no-obligation quote before any repair work starts. Prices are transparent and include parts, labour, and GST, so you’ll never face hidden charges. We also accept major credit cards, debit, and electronic bank transfers on site.
Are your emergency plumbers licensed and insured to work in Kelso?
Absolutely. Every technician holds current plumbing and gas-fitting licences valid in New South Wales, carries full public liability insurance, and undergoes regular background and safety checks. We also follow Australian Standards and local Kelso council regulations, so you can be confident that all work is compliant and covered.