Pipes Burst
Pipes Burst | Emergency Plumbing | Plumbing | Kelso
When a pipe bursts in your Kelso home or business, every minute counts. HEP’s certified engineers are on-call 24/7, arriving fast with fully stocked vans to isolate the leak, repair or replace damaged sections, and get water flowing safely again. From frozen copper splits in winter to high-pressure PVC blowouts, we diagnose the cause, prevent further damage, and leave your property clean and dry—often in a single visit.
Our reputation has been built on transparent pricing, clear communication, and workmanship that lasts. Whether you’re ankle-deep in water at 2 a.m. or just noticed a damp patch spreading across the ceiling, call HEP for emergency plumbing you can trust. We serve the whole Kelso area, so peace of mind is never far away.
FAQs
What should I do first when I discover a burst pipe in my Kelso home?
Turn off your water at the main stop-cock immediately to halt the flow. If water is close to electrical outlets, turn off the power at the consumer unit as well. Open cold taps to drain excess water from the system, collect any leaking water in buckets, and move valuables out of harm’s way. Once these safety steps are complete, phone our 24/7 emergency line and give the call handler as much information as possible so the attending plumber can arrive with the right parts and tools.
How quickly can your emergency plumbers reach properties in and around Kelso?
Because our engineers are locally based, typical response times within the TD5 postcode area are 30–60 minutes. Rural addresses just outside Kelso usually see us on site within 90 minutes, road and weather conditions permitting. When you call, we’ll provide a live ETA and keep you updated by text if that changes, so you’re never left wondering when help will arrive.
Will my home insurance cover the cost of repairing a burst pipe?
Most buildings insurance policies cover damage to the fabric of the property (floors, walls, and the pipe itself) caused by a burst pipe, while contents insurance may cover damaged belongings. Every policy is different, so check yours or call your insurer’s claims line. We supply fully itemised invoices, photographs, and a detailed report of the works carried out, which you can forward to your insurer to speed up reimbursement.
How much does an emergency burst pipe repair cost?
Our transparent pricing means no unpleasant surprises. Daytime call-outs (Mon–Fri, 8 am–6 pm) are £60+VAT for the first hour and £45+VAT per hour thereafter, billed in 15-minute increments. Evenings, weekends, and bank holidays carry a £90+VAT first-hour rate and £60+VAT thereafter. Replacement pipework, fittings, or drying equipment are charged at trade prices with no mark-up. Before starting work we’ll explain the issue, outline solutions, and ask for your approval, so you stay in control of the final cost.
How can I prevent pipes from freezing and bursting during Kelso’s cold winters?
• Lag exposed pipes in lofts, garages, and external walls with purpose-made insulation sleeves. • Keep your heating on a low setting (around 12 °C) when you’re away, or use smart thermostats with frost-protection mode. • Disconnect and drain outdoor hoses; shut off and drain external taps. • Fix dripping taps—slow drips can freeze and block pipes. • Leave kitchen and bathroom cabinet doors open on the coldest nights so warmer air can circulate around pipework. • Know where your stop-cock is located and make sure it turns freely, so you can act fast if a pipe does burst.
What qualifications and guarantees do your emergency plumbers have?
All of our engineers are fully qualified, WRAS-approved plumbers and Gas Safe registered for work on boilers and heating systems. We carry £5 million public liability insurance for complete peace of mind. Every repair comes with a 12-month labour guarantee; if the same section of pipe fails again due to workmanship, we’ll return and fix it free of charge. Replacement parts are covered by the manufacturers’ warranties, which we register on your behalf.