Dedicated Team
Dedicated Team | Emergency Plumbing | Plumbing | Kelso
From burst pipes in the early hours to blocked drains just before dinner, HEP’s dedicated Kelso team is on-call around the clock. We arrive fast, diagnose the issue on the spot, and carry the right parts to keep disruption to an absolute minimum—because your home deserves nothing less than calm, clean comfort.
Home-owners and businesses across Kelso keep our number close for one simple reason: emergency plumbing done properly. Expect clear pricing, tidy workmanship, and friendly professionals who treat your property as carefully as their own. When water worries strike, relax knowing HEP is already on the way.
FAQs
What emergency plumbing services do you provide in Kelso?
Our dedicated team handles all urgent plumbing issues, including burst or leaking pipes, blocked drains or toilets, overflowing cisterns, broken water heaters, gas leaks, and loss of water pressure. We carry fully stocked vans, so most problems can be diagnosed and repaired on the first visit.
How quickly can your emergency plumber arrive at my Kelso property?
Because we have technicians based locally in the Scottish Borders, our average response time within Kelso is 30–60 minutes. During severe weather or peak periods we’ll always give you an accurate ETA and keep you updated en-route.
Are your emergency plumbing services available 24/7?
Yes. We operate 24 hours a day, 7 days a week—including weekends and public holidays. You can call us any time, day or night, and you’ll speak directly to a qualified plumber, not a call-centre operator.
How much does an emergency call-out cost and will I get a quote before work starts?
We charge a transparent fixed call-out fee that covers travel and the first hour on site. After assessing the fault, your plumber will provide a clear written quotation for any additional labour and parts. No work proceeds until you give approval, so there are never any hidden surprises on your final invoice.
Are your plumbers licensed and insured to work in Kelso?
Absolutely. Every member of our team is Gas Safe registered, holds up-to-date Scottish plumbing qualifications, and carries full public liability insurance. We also follow all local authority regulations and building standards for your safety and peace of mind.
What should I do while waiting for the emergency plumber to arrive?
If it’s safe, turn off your property’s main water stop-cock (usually found under the kitchen sink or in a utility cupboard) to minimise flooding. Isolate the power supply to any affected electric water heaters and mop up excess water to protect floors and belongings. Avoid using blocked drains or toilets, and open windows for ventilation if you suspect a gas leak. Then wait for our technician, who will take it from there.