Customer Satisfaction
Customer Satisfaction | Electrical | Kelso
Whether you’re renovating a cherished Borders cottage or running a bustling High Street shop, HEP Kelso keeps the power flowing with unmatched care. Our certified team listens first, works neatly, and wraps every job in the same promise: if you’re not delighted, we’re not done. From urgent call-outs to planned upgrades, we bring decades of know-how to every electrical request, ensuring safety, efficiency, and complete peace of mind.
Homeowners, farmers, and business owners alike rate us five stars for courtesy, clear communication, and turning up exactly when we say we will. We survey every project, share transparent quotes, and follow up after completion to confirm everything is still running perfectly. It’s this relentless focus on service that has made HEP Kelso the trusted partner for the community—because satisfaction isn’t a slogan, it’s a promise we renew with every switch we install or socket we mend.
FAQs
What areas do you serve in and around Kelso?
Our team is based in Kelso and regularly travels throughout the Scottish Borders, including Jedburgh, Hawick, Galashiels, and surrounding villages. If you are unsure whether we cover your postcode, just give us a call—most jobs within a 25-mile radius of Kelso are included with no additional travel fee.
Are your electricians fully qualified and insured?
Yes. Every electrician on our staff is City & Guilds-qualified, registered with NICEIC/SELECT, and carries full public liability insurance up to £5 million. We also perform Disclosure Scotland background checks for your peace of mind.
How quickly can you respond to an electrical emergency?
We operate a 24/7 emergency call-out service in Kelso. For most emergencies we aim to be on site within 60–90 minutes. Our vans are stocked with common replacement parts so we can make your home or business safe immediately, even if a full repair must be scheduled for the next day.
What guarantees do you offer on workmanship and parts?
All workmanship is guaranteed for a minimum of 12 months. Manufacturer warranties on parts and fittings are passed directly to you—typically 1–5 years depending on the product. If anything we installed fails within our guarantee period, we will return and fix it free of charge.
How do you price your electrical services, and will I receive a written quote?
We provide transparent, itemised quotations before any non-emergency work begins. Small jobs are priced from a standard rate card, while larger projects receive a fixed-price written quote that outlines labour, materials, and VAT. There are no hidden fees, and we will never start chargeable work without your approval.
How do you ensure the work is compliant and safe?
All installations and repairs are carried out to the current edition of BS 7671 (IET Wiring Regulations) and Scottish Building Standards. On completion you will receive the appropriate electrical installation or minor works certificate, which serves as proof of compliance and is often required for home insurance or property sales.