Years Of Experience
Years Of Experience | Storm Damage Restoration | Roofing | Jonesborough
For more than three decades, HEP has been the name Jonesborough homeowners call first when the sky turns dark and the shingles start to fly. Our seasoned roofing crews have weathered blizzards, hailstorms, and summer squalls alike, building a depth of knowledge that only comes from thousands of successful repairs. Because we live and work right here in Washington County, we arrive fast, inspect every inch of your roof for hidden leaks or structural weakness, and document each finding, so you know exactly what it will take to make your home whole again.
That commitment shines brightest during storm damage restoration. From emergency tarping to a fully warrantied roof replacement, we coordinate with insurance adjusters, handle paperwork, and finish the job with craftsmanship that stands up to the next Tennessee storm. When the wind howls, trust the hometown experts who’ve kept Jonesborough’s rooftops safe since 1986—call HEP and breathe easy.
FAQs
What should I do immediately after a storm damages my roof in Jonesborough?
First, make sure everyone in the home is safe and stay clear of any fallen power lines or debris. Next, visually inspect the roof from the ground; do not climb on it. Photograph obvious damage if you can do so safely—these images help with insurance claims. Then call our 24/7 emergency line. We’ll dispatch a crew to install tarps or temporary coverings to stop further water intrusion until a full repair can be scheduled.
How quickly can your team respond to emergency roof repairs?
Because storms in Washington County can strike without warning, we keep on-call crews year-round. In most cases we can be on-site in Jonesborough within 2–4 hours of your call, day or night. For widespread, large-scale events, we triage the most severe leaks first and maintain constant communication so you always know your position on the response list.
Can you work directly with my insurance company on storm damage claims?
Yes. Our estimators are trained in the same Xactimate software used by major insurers. We document all damage with photos, moisture-meter readings, and written assessments, then submit a detailed scope of work to your adjuster. We also meet the adjuster on-site when requested to make sure nothing is overlooked, reducing delays and out-of-pocket costs for you.
Do you offer free roof inspections and estimates?
Absolutely. After emergency tarping, we schedule a comprehensive inspection at no charge. Using drones, attic moisture probes, and decades of local experience, we provide a written report that outlines needed repairs, code upgrades, and itemized costs. If you decide to proceed with us, the price we quote is the price you pay—no surprise fees.
What materials and techniques do you use to ensure a long-lasting restoration?
We install Class 4 impact-resistant shingles or metal panels rated for 130 mph winds, synthetic underlayment, and ice-and-water shields in valleys and eaves—exceeding Jonesborough’s current building code. All flashing is replaced with corrosion-resistant metal, and decking is refastened to meet modern uplift standards. Every roof is finished with ridge-vent ventilation and backed by both manufacturer and 10-year labor warranties.
How does your decades of local roofing experience benefit Jonesborough homeowners?
After 25+ years serving Northeast Tennessee, we understand the region’s unique weather patterns, from spring hail to late-summer microbursts. That local knowledge lets us spot hidden storm damage others miss, recommend materials proven to perform in our climate, and navigate municipal permitting quickly. Our long track record also means strong relationships with suppliers and insurers, resulting in faster material availability and streamlined claims for you.