Expert Team
Expert Team | Storm Damage Restoration | Roofing | Jonesborough
When wild East Tennessee weather leaves shingles scattered across your yard or water stains spreading across your ceiling, HEP’s expert roofing team in Jonesborough is ready to swoop in. Our certified technicians arrive fast, document every bruise and tear, and work hand-in-hand with your insurer so you can move from chaos to comfort without the usual headaches. From emergency tarping at midnight to precision-matched shingle replacement, we restore both the look and the integrity of your roof with craftsmanship backed by industry-leading warranties.
Homeowners trust HEP because we don’t just patch the obvious—we diagnose the hidden. Using advanced moisture-mapping tools and drone inspections, we uncover leaks before they become costly surprises, then rebuild with premium materials engineered for Appalachian weather. Choose HEP for storm damage restoration, and gain a local partner who treats your home like our own, keeps you informed at every step, and leaves your roof—and your peace of mind—stronger than before.
FAQs
What should I do immediately after a storm damages my roof in Jonesborough?
First, make sure everyone is safe and stay clear of any downed power lines or loose debris. Take photos or video of the damage from the ground—this documentation helps with insurance claims. Next, place buckets or plastic sheeting inside to catch leaks and protect valuables. Then call our 24/7 emergency line. We’ll dispatch a certified technician to perform a free inspection and, if needed, install an emergency tarp to stop further water intrusion until permanent repairs are completed.
How fast can your team respond and how long will the restoration take?
Because Jonesborough is within our core service area, we usually arrive within 2–4 hours of your call—day or night. Emergency tarping is done on the first visit. A full repair or replacement timeline depends on severity: minor shingle replacement can be finished in one day, while extensive structural repairs and full reroofs typically take 2–5 days once materials and permits are in hand. We keep you updated at every milestone so you always know what to expect.
Is storm damage covered by my homeowner’s insurance?
In most cases, wind, hail, and falling-tree damage are covered under standard homeowner policies as “Acts of God.” However, coverage may be denied if the insurer believes the roof was already in poor condition. That’s why our inspection includes a detailed photo report that distinguishes fresh storm impact from pre-existing wear. We help you understand your policy’s deductible, Actual Cash Value (ACV) versus Replacement Cost Value (RCV) terms, and any code-upgrade endorsements that may apply.
Will you work directly with my insurance adjuster?
Absolutely. We regularly meet adjusters on-site to point out damage, share measurements, and discuss local building-code requirements for Washington County. This collaboration speeds approval, reduces back-and-forth paperwork, and ensures the scope of work fully restores your roof to pre-loss condition—or better. We also submit any supplemental documentation if hidden damage is uncovered after tear-off.
What kinds of storm damage are common in the Jonesborough area?
Our region experiences high straight-line winds, spring hailstorms, and occasional remnants of tropical systems. Typical damage includes missing or creased asphalt shingles, lifted metal panels, broken ridge caps, punctures from flying debris, and water-stained decking. In older homes, improper ventilation can amplify hail impact and lead to premature shingle failure. We inspect the entire roofing system—shingles, flashing, decking, gutters, and attic—to catch every issue.
Are you licensed, insured, and do you offer warranties on storm repairs?
Yes. We hold a Tennessee Home Improvement Contractor license (#XXXXX), carry $2 million in general liability and full workers’ compensation, and are certified by GAF and CertainTeed. On insurance-funded restorations we provide a 5-year workmanship warranty, plus you gain the manufacturer’s 30–50-year material warranty when we install their system components. All warranty documents are delivered to you in writing after the final inspection.