Commitment To Quality
Commitment To Quality | Storm Damage Restoration | Roofing | Jonesborough
When Jonesborough skies turn dark and shingles start to scatter, homeowners call on HEP because they know we treat every roof like it shelters our own families. Our certified crews arrive fast, document every bruise a storm has left behind, and walk you through insurance paperwork so you never feel alone in the process. From emergency tarping to meticulous repairs and full-scale replacements, we back each step with premium materials and the area’s strongest workmanship warranties.
That’s the heart of our storm damage restoration promise: restore safety, value, and peace of mind with craftsmanship that lasts long after the clouds have cleared. We’re neighbors first, roofers second—ready 24/7, staying on site until the final nail is checked and your home is weather-tight again. Call HEP today and see why Jonesborough trusts us to put the roof back over their heads, better than before.
FAQs
What should I do immediately after a storm damages my roof in Jonesborough?
Safety is priority one. If you suspect roof damage, stay clear of loose shingles, downed power lines, or structural hazards. Take photos from the ground for documentation, then call our 24/7 emergency line. We will schedule a same-day visit to tarp exposed areas, prevent further water intrusion, and give you a preliminary damage report you can share with your insurance carrier.
How quickly can your team inspect and secure my storm-damaged roof?
Because storms in the Jonesborough area can cause rapid secondary damage, we commit to on-site emergency service within 12 hours—often sooner. Our trucks carry tarps, sheathing, and temporary flashing, allowing us to stabilize most roofs during the first visit. A full diagnostic inspection with photos, moisture-meter readings, and a written estimate is typically completed within 24–48 hours.
Will you help me with the insurance claim process for storm damage?
Yes. Our staff includes insurance-claim specialists who will meet your adjuster on-site, explain the scope of damage, and provide detailed Xactimate estimates that comply with carrier requirements. We track all correspondence and advocate for full, code-compliant repairs so you receive the benefits your policy promises—without added stress or hidden costs.
What roofing materials do you recommend to withstand Jonesborough’s weather?
For asphalt roofs, we specify Class 4 impact-rated shingles that resist hail bruising and high winds up to 130 mph. Metal roofing is another robust option: 24-gauge standing-seam panels with a Kynar 500 finish offer superior uplift resistance and long-term color retention. We also install synthetic underlayment, ice-and-water shield in valleys and eaves, and high-profile ridge caps to maximize durability and energy efficiency.
How long does storm damage restoration typically take, and will my daily routine be disrupted?
Minor shingle replacements are completed the same day. Full roof replacements average one to two days, depending on size and weather. We use catch-all netting, magnetic nail sweepers, and end-of-day cleanups to keep your driveway, lawn, and flowerbeds safe and usable. Most homeowners can remain in their homes throughout the project without significant disruption.
What warranties and quality assurances do you provide on storm-damage repairs?
Every restoration includes a written 10-year workmanship warranty backed by third-party financing partners for your peace of mind. Manufacturer warranties range from 30 years to lifetime, depending on the product selected. We also perform a free annual roof check-up for the first five years to ensure materials are performing as expected and to catch any maintenance issues early.