Personalized Services
Personalized Services | Ventilation and Air Quality | Heating and Air Conditioning | Johnson City
When you invite HEP into your Johnson City home, you’re getting more than a quick tune-up—you’re getting a team that listens to the way your family lives, studies the quirks of your floor plan, and then tailors solutions that keep every room as fresh as the Mountain Empire air outside. Our certified technicians combine cutting-edge diagnostics with old-fashioned craftsmanship, balancing airflow, humidity, and temperature so your HVAC system works smarter, not harder. From whisper-quiet duct upgrades to whole-house purifiers that capture the finest particulates, we optimize ventilation and air quality with the same care we’d give our own homes.
Because conditions in East Tennessee can swing from muggy summers to crisp winters overnight, we offer proactive maintenance plans, emergency service, and friendly advice that empowers you to make informed decisions year-round. Whether you’re building new, remodeling, or simply tired of stale indoor air, HEP delivers personalized comfort backed by transparent pricing, rock-solid warranties, and a local reputation that’s been earned one satisfied neighbor at a time.
FAQs
What personalized HVAC services do you offer in Johnson City?
We tailor every project to the needs of your home or small business. Our team designs, installs, repairs, and maintains high-efficiency furnaces, heat pumps, central air conditioners, ductless mini-splits, and whole-home ventilation systems. Because Johnson City experiences both humid summers and chilly winters, we also specialize in indoor air quality solutions such as mechanical ventilation, HEPA filtration, UV air purification, and humidity control to keep your space comfortable and healthy year-round.
How often should I schedule maintenance for my heating and cooling system?
For most equipment, we recommend two tune-ups per year—one in spring for cooling and one in fall for heating. These 60- to 90-minute visits include cleaning coils, changing filters, testing electrical components, checking refrigerant pressures, calibrating thermostats, and verifying airflow. Regular service maximizes efficiency, helps you stay within the manufacturer’s warranty requirements, and can reduce unexpected breakdowns by up to 95 %—a big benefit during Johnson City’s peak weather months.
What are the signs my home has poor indoor air quality and how can you help?
Common indicators are persistent allergies, musty odors, excessive dust buildup, condensation on windows, or unexplained spikes in energy bills. Our IAQ specialists can conduct on-site air sampling and a duct inspection to locate the source—often mold, pollen, pet dander, or leaky ductwork. We then recommend targeted solutions such as whole-home dehumidifiers, MERV-13+ filters, UV germicidal lights, or energy-recovery ventilators (ERVs) that exhaust stale indoor air while bringing in fresh, filtered outdoor air.
Do you provide energy-efficient upgrades or ductless mini-split installations?
Yes. We are an authorized dealer for several ENERGY STAR®-rated heat pumps, variable-speed air conditioners, and inverter-driven ductless systems. After a free load calculation, we size the equipment precisely for your building envelope and climate zone, helping you cut utility costs by 20–40 %. Many upgrades also qualify for TVA rebates and federal tax credits, and our office staff will guide you through the paperwork so you receive every available incentive.
Are emergency HVAC repairs available after hours in Johnson City?
Absolutely. Our NATE-certified technicians are on call 24/7—including weekends and holidays—to handle no-heat or no-cool situations, refrigerant leaks, blower failures, and carbon-monoxide alerts. When you call, a live dispatcher will give you an estimated arrival time (usually within two hours inside city limits) and text you the technician’s name and photo for your safety. All service vehicles are stocked with OEM parts so most jobs are completed in a single visit.
How do free in-home consultations and estimates work, and what can I expect?
Schedule an appointment online or by phone. A comfort advisor will arrive at the agreed time, listen to your concerns, and perform a detailed assessment that may include duct leakage testing, airflow measurements, and infrared scans of insulation levels. You’ll receive a written proposal with at least two system options, upfront pricing, efficiency projections, and financing choices. We never use high-pressure tactics—our goal is to give you clear information so you can make the best decision for your budget and comfort needs.