Customer Satisfaction

Customer Satisfaction | Electrical Repair | Electrical | Jellico

When Jellico residents flip a switch and nothing happens, they turn to HEP for fast, no-nonsense electrical repair. Our licensed technicians arrive with fully stocked vans, advanced diagnostics, and the friendly attitude that has kept neighbors recommending us for years. From flickering lights in a cozy mountain cabin to overloaded panels in a bustling downtown storefront, we troubleshoot decisively, explain options in plain English, and tidy up before we leave—so the only evidence of our visit is power restored and smiles all around.

At HEP, customer satisfaction isn’t a slogan; it’s a checklist we complete at every job. We answer calls 24/7, provide upfront pricing, and back our workmanship with an iron-clad guarantee, giving you total confidence that your home or business is safe, efficient, and up to code. Trust the local team that treats Jellico like family, and discover how hassle-free electrical repair can be.

FAQs

What types of electrical repair services do you provide in Jellico?

We handle virtually every residential and light-commercial electrical problem you might encounter in Jellico. Our services range from simple outlet or light-switch replacements to full panel upgrades, breaker replacement, lighting retrofits, ceiling-fan installation, surge protection, code violation corrections, and complete rewiring projects. We also troubleshoot mysterious power losses, flickering lights, and tripped breakers to find the root cause and restore safe, reliable power.

Are your electricians licensed, insured, and familiar with Jellico building codes?

Yes. Every technician who visits your home or business is a Tennessee-licensed journeyman or master electrician and is fully insured for liability and workers’ compensation. Because we are headquartered near Jellico, we stay current with local amendments to the National Electrical Code as well as Campbell County inspection requirements, so your repairs meet or exceed all safety standards.

How quickly can you respond to an emergency electrical issue?

We maintain a 24/7 on-call team for Jellico and surrounding areas. For true emergencies—sparking panels, burning smells, complete power loss—we aim to arrive within 60–90 minutes. Non-critical but urgent calls are usually scheduled the same day. Our dispatcher will keep you updated with real-time ETAs so you know exactly when help is on the way.

What will an electrical repair in Jellico cost, and do you offer free estimates?

Diagnostic service calls start at a flat fee that includes the first 30 minutes of troubleshooting. Once we identify the problem, we give you an upfront, itemized quote before any work begins, so there are no surprises. If you already know what you need—for example, adding a dedicated dryer circuit—we can provide a free over-the-phone or online estimate based on the project details.

Is your work covered by a warranty and what does it include?

All labor is backed by a written two-year workmanship warranty, and most materials carry a manufacturer’s warranty of one to five years. If a component we installed fails due to our workmanship or a defective part within the warranty period, we will repair or replace it at no charge. We also provide complimentary follow-up inspections if you experience any issues after the repair.

How do I schedule a service appointment and what should I do before the electrician arrives?

You can book by phone, through our website’s live chat, or by filling out the online request form. We offer convenient two-hour arrival windows and will send a confirmation email or text. Before we arrive, please clear a path to the electrical panel and the work area, secure pets, and have someone 18 or older present. If possible, jot down any symptoms you’ve noticed—such as when breakers trip or which outlets are affected—so we can diagnose the problem faster.