Exceptional Customer Service
Exceptional Customer Service | Electrical | Jellico
Experience the warmth of hometown care paired with the confidence of expert craftsmanship when you call on HEP in Jellico. Our friendly team answers the phone 24/7, arrives when we say we will, and solves problems the first time—always backed by clear pricing and a satisfaction guarantee. From flickering lights to full-scale panel upgrades, we treat every project with the urgency and respect your family deserves, because great service is more than a slogan; it’s who we are.
Neighbors in Jellico know that when they see an HEP truck, help is already on the way. Trust our licensed technicians to keep your home safe, efficient, and fully powered with meticulous electrical inspections, repairs, and installations. One call handles it all, and we’ll leave your space cleaner than we found it—so the only thing you notice is how smoothly everything works.
FAQs
What types of electrical services do you offer in Jellico?
We provide a full spectrum of residential, commercial, and light-industrial electrical solutions—everything from new wiring, panel upgrades, and lighting design to surge protection, generator installation, and code-compliance inspections. If it has a wire attached, our licensed electricians can service, repair, or install it.
Are your electricians licensed and insured?
Yes. Every technician who walks into your home or business holds a Tennessee-issued journeyman or master electrician’s license, carries up-to-date liability and workers’ compensation insurance, and undergoes ongoing safety and customer-service training. We are happy to provide documentation upon request.
Do you offer 24/7 emergency electrical service?
Absolutely. Power outages, smoking outlets, and tripped breakers rarely occur during business hours. Call our emergency line anytime—day, night, weekends, or holidays—and a live dispatcher will send a technician to your location in Jellico within 60 minutes or less.
How do you price your electrical work?
We believe in transparent, upfront pricing. After a thorough on-site evaluation, we present a written quote that breaks down labor, materials, permits, and taxes. The price you approve is the price you pay—no hidden fees or surprise add-ons. For larger projects, we also offer phased billing and financing options.
Can you help improve my home’s energy efficiency?
Yes. We conduct energy audits to pinpoint wasted electricity, then recommend LED lighting retrofits, smart thermostats, high-efficiency appliances, and power-factor correction devices. Many upgrades qualify for utility or federal rebates, and we’ll guide you through the paperwork to maximize savings.
How soon can I schedule an appointment?
Most non-emergency service calls can be booked within 24–48 hours. Simply call, text, or schedule online. You’ll receive an exact arrival window, real-time technician tracking, and text or email confirmations to keep you fully informed every step of the way.