Customer Satisfaction

HEPCustomer Satisfaction

Customer Satisfaction | Heat Repair | Heating and Air Conditioning | Jefferson City

When Jefferson City’s cold snaps hit, you need more than a quick fix—you need a partner who cares about your comfort from the first phone call to the final follow-up. HEP’s seasoned technicians arrive on time, diagnose issues fast, and deliver precise heat repair that restores warmth without disrupting your day. We treat your home with the same respect we show our own, laying down protective coverings, explaining every step, and keeping you informed so there are never surprises—just toasty, reliable heat when you need it most.

From our transparent, upfront pricing to our 100% Satisfaction Guarantee, everything we do is designed to earn your trust for the long haul. Whether it’s an emergency call at midnight or preventive maintenance that keeps future headaches away, Jefferson City homeowners know they can count on HEP. Friendly service, expert craftsmanship, and a promise to “fix it, or it’s free”—that’s how we turn a routine heat repair into an experience that leaves you smiling long after the furnace clicks back on.

FAQs

What types of heating systems do you repair in Jefferson City?

Our technicians are trained to service and repair all major residential and light-commercial heating systems found in Jefferson City, including natural-gas and propane furnaces, electric furnaces, heat pumps (air-source and geothermal), ductless mini-splits, and packaged rooftop units. We work on equipment from every leading manufacturer—such as Trane, Lennox, Carrier, Rheem, Goodman, Ruud, and York—and we always use OEM or high-quality replacement parts to preserve your system’s efficiency and warranty.

How quickly can you respond to an emergency heat repair call?

Because Jefferson City winters can bring freezing temperatures, we provide 24/7 emergency service, 365 days a year. Calls received before 10 p.m. are usually dispatched within one hour, and overnight calls are handled by our on-call technician with an average arrival time of 90 minutes. Our fully stocked service vans allow us to complete 85 % of emergency repairs on the first visit, so you’re not left waiting for heat.

What are the common signs my furnace or heat pump needs professional repair?

Call for service if you notice any of the following: (1) inconsistent temperatures or cold spots around the home, (2) unusual noises such as banging, squealing, or rumbling, (3) short cycling—system starts and stops repeatedly, (4) a sudden spike in utility bills, (5) weak or no airflow from supply vents, (6) frequent tripped breakers, (7) an orange or yellow burner flame instead of blue, or (8) carbon-monoxide detector alerts. Addressing these issues early prevents costly breakdowns and keeps your family safe.

How much does a typical heat repair cost and do you provide estimates?

Minor repairs—such as ignitor replacement or thermostat recalibration—start around $125–$225. Medium-level fixes like blower motor or flame sensor replacement usually fall between $250 and $450. Major component repairs, such as heat exchanger or compressor replacement, can range from $600 to $1,800. Every situation is different, so we always perform a full diagnostic and present a written, upfront estimate before any work begins. There are no hidden fees: the price you approve is the price you pay.

Are your technicians certified and insured?

Yes. All of our technicians hold EPA Section 608 certification for refrigerant handling, are factory-trained by leading equipment manufacturers, and undergo annual continuing-education courses on the latest HVAC technologies. The company carries full liability and workers’ compensation insurance, and each technician passes a background check and drug screening for your peace of mind.

Do you offer warranties or ongoing maintenance plans after the repair?

We stand behind our work with a 1-year parts and labor warranty on most repairs, and we register manufacturer warranties where applicable. To keep your system running efficiently, we also offer our Comfort Club Maintenance Plan, which includes two precision tune-ups per year, priority scheduling, a 15 % discount on future repairs, and zero after-hours service fees. Regular maintenance can extend equipment life, maintain warranty coverage, and reduce energy costs—especially during Jefferson City’s coldest months.

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(423) 819-7773