Transparent Communication
Transparent Communication | Commercial Plumbing | Plumbing | Hillsboro
When a broken water line threatens productivity or a slow drain puts your tenants on edge, you need a team that speaks your language as clearly as it fixes pipes. HEP’s transparent communication approach keeps Hillsboro property managers, builders, and business owners in the loop from the first inspection to the final pressure test. You’ll know what we find, why it matters, and how much it costs—before a single wrench turns—so you can make confident decisions and get back to running your operation.
Backed by licensed technicians, 24/7 emergency response, and meticulous project documentation, our commercial plumbing solutions cover everything from grease-trap installs to multi-story repipes. We coordinate seamlessly with other trades, minimize downtime, and leave every jobsite cleaner than we found it, proving that honesty and craftsmanship still flow together in Hillsboro.
FAQs
What commercial plumbing services do you provide to businesses in Hillsboro?
We handle the full spectrum of commercial plumbing needs, including new construction rough-ins, tenant improvement build-outs, fixture and piping upgrades, water heater and boiler installation, grease trap and interceptor work, backflow prevention, hydro-jet drain cleaning, leak detection, and code compliance corrections. Whether you operate a restaurant, office complex, warehouse, school, or healthcare facility, our licensed technicians are equipped to manage projects of any size while keeping your day-to-day operations running smoothly.
How does your “transparent communication” approach work during a plumbing project?
From the moment you contact us, you’ll have a single project manager who serves as your direct line of communication. After an on-site assessment, we provide a written scope of work, itemized estimate, and projected timeline. During the job, you’ll receive real-time updates by phone, text, or email—including daily progress photos if desired—so there are no surprises. Any change orders are discussed and approved in writing before we proceed, ensuring complete clarity on cost and scheduling.
Are your plumbers licensed, bonded, and insured to work on commercial properties in Oregon?
Yes. Every journeyman and apprentice on our team holds the required Oregon Construction Contractors Board (CCB) licenses, and we carry full general liability and workers’ compensation insurance. We are also bonded for commercial work, which protects you from financial liability in the rare event of accidental damage or incomplete work.
Do you offer 24/7 emergency plumbing service for Hillsboro businesses?
Absolutely. Commercial systems can’t wait until morning when a pipe bursts or a sewer line backs up. Our on-call technicians are available 24 hours a day, 365 days a year. We arrive with fully stocked service vehicles, isolate the problem to minimize business interruption, and either provide a permanent repair on the spot or a safe temporary fix followed by scheduling for a complete solution at a convenient time.
How do you price commercial plumbing projects, and will I receive a detailed estimate?
We believe pricing should be straightforward and predictable. After evaluating your site, we create a line-item estimate that breaks down labor, materials, permit fees, and any specialized equipment charges. Our rates are based on industry standards for the Hillsboro market, and we never pad invoices with hidden fees. If unforeseen issues arise, we stop work, explain the situation, and obtain your written approval before adding any extra cost.
What preventive maintenance programs do you offer, and why are they beneficial for my business?
Our maintenance plans are tailored to your facility’s size and usage but typically include annual or semi-annual inspections, water heater flushing, boiler tune-ups, backflow testing, drain line scoping, and pressure checks. Preventive care reduces emergency calls, extends equipment life, maintains water efficiency, and keeps you in compliance with local health codes—all of which save you money and protect your reputation by preventing unexpected shutdowns.