Customer Satisfaction
Customer Satisfaction | Commercial Plumbing | Plumbing | Hillsboro
From bustling tech parks to cozy local cafés, Hillsboro businesses trust HEP to keep water flowing smoothly and problems out of sight. Our certified technicians arrive on-time, listen first, and back every repair or installation with a straightforward satisfaction promise—if it’s not right, we make it right, right away. Friendly faces, transparent estimates, and 24/7 emergency response mean you can focus on customers rather than leaky pipes or sluggish drains.
Whether you need proactive maintenance, high-efficiency fixture upgrades, or a complete system overhaul, our team brings state-of-the-art tools and decades of know-how to every commercial plumbing challenge. Count on HEP for code-compliant workmanship, minimal downtime, and the kind of courteous service that turns first calls into long-term partnerships.
FAQs
What types of commercial properties do you service in Hillsboro?
We provide full-service plumbing for a wide range of commercial facilities, including office parks, retail stores, restaurants, multi-family complexes, warehouses, light-industrial plants, schools, medical clinics, and municipal buildings. If your business has water, gas, or drainage lines, our licensed plumbers can service, repair, or upgrade them.
Are your plumbers licensed, bonded, and insured in Oregon?
Yes. Every technician who arrives at your Hillsboro site holds an Oregon journeyman or master plumbing license, carries up-to-date liability and workers’ compensation insurance, and is covered by a company bond. This protects your business from unforeseen costs and ensures all work meets current state and local codes.
Do you offer 24/7 emergency service for commercial customers?
Absolutely. Plumbing problems rarely happen on a convenient schedule, so our dispatch center is staffed around the clock. Whether you have a burst pipe at midnight or a clogged sewer line early Sunday morning, a certified commercial plumber can be onsite—usually within an hour—to isolate the issue, stop further damage, and start repairs.
How do you minimize downtime for my business during repairs or installations?
We tailor our workflow to your operational needs. Whenever possible, we schedule work before or after business hours, section off work areas to keep customer zones open, and use trenchless or no-dig methods to avoid large-scale excavation. Our trucks are fully stocked to finish most jobs in one visit, and we provide detailed timelines so you can plan around any unavoidable interruptions.
Can you help my facility stay compliant with preventative maintenance, backflow testing, and code updates?
Yes. We offer customizable maintenance agreements that include annual or semi-annual inspections, hydro-jetting, water heater flushing, cross-connection surveys, and certified backflow device testing. After each visit you receive a digital report with photos, recommendations, and documentation required by the City of Hillsboro and the Oregon Health Authority.
How does your pricing work and what should I expect from an estimate?
Site assessments and written estimates are free for Hillsboro businesses. Once we evaluate the scope, you receive a flat, upfront price that covers labor, materials, permits, and cleanup—no hidden fees or overtime surcharges. Projects over a certain threshold include a detailed line-item proposal and project schedule, and we honor quoted rates for 30 days so you can compare bids with confidence.