Seamless Upgrade Experience
Seamless Upgrade Experience | Toilet Upgrades and Replacements | Plumbing | Guild
From the first consultation to the final flush, HEP’s master plumbers make toilet upgrades and replacements feel effortless. We assess your current setup, recommend high-efficiency fixtures that fit your style—and your space—and give you a clear, upfront quote before any work begins. No surprise mess, no hidden fees, just a streamlined process backed by our 24/7 customer support.
On installation day, our certified team arrives on time, protects your flooring, removes the old unit, and installs your new throne with precision. We handle permits, haul away debris, and even show you how to maximize water-saving features before we leave. With HEP, you’re not just getting a new toilet; you’re gaining a seamless upgrade experience that delivers comfort, reliability, and long-term savings for your Guild home.
FAQs
Why should I consider upgrading or replacing my current toilet?
Modern toilets use up to 70 % less water per flush, operate more quietly, and feature improved bowl designs that reduce staining and blockages. An upgrade not only lowers your water bill but also brings your bathroom in line with current building codes and improves overall comfort and aesthetics.
What types of toilets can your Guild plumbing team install?
We supply and fit a full range of models, including close-coupled, back-to-wall, wall-hung, comfort-height, and smart bidet toilets. All come with dual-flush mechanisms for maximum water efficiency. If you have a specific brand or style in mind, we can source it or install a customer-supplied unit after confirming compatibility with your existing plumbing.
How long does a typical toilet replacement take?
Most straightforward swaps take 2–3 hours from shut-off to final clean-up. Jobs that require sub-floor repairs, drain relocations, or tile work can extend to half a day. We’ll give you a precise timeline once we’ve inspected the site, and we always aim to minimise downtime so you’re never without a functioning toilet overnight.
What factors influence the cost of a toilet upgrade?
Pricing is based on the chosen toilet model, the condition of existing shut-off valves and waste lines, floor type, and whether any structural or tile modifications are needed. Basic like-for-like replacements start at £249, while premium smart toilets with power outlets or concealed cisterns can exceed £1,000. A written, no-obligation quote is provided before any work begins.
Do you handle the removal and disposal of my old toilet?
Yes. We disconnect, drain, and remove the old unit, then transport it to an approved recycling facility. All debris is cleared from site, ensuring your bathroom is left spotless and ready for immediate use. Disposal fees are included in every quoted price—no hidden extras.
Is there a warranty or after-sales support?
All installations are backed by a 12-month workmanship guarantee, plus the manufacturer’s warranty on the toilet itself (typically 5–10 years on ceramics and 1–3 years on internal parts). Should you experience any issues, our Guild service team provides priority call-outs and free labour on warranty repairs within the first year.