Comprehensive Maintenance Programs
Comprehensive Maintenance Programs | Commercial Plumbing | Plumbing | Guild
Leaky pipes, inconsistent hot water, or a surprise shutdown can put your entire operation on pause—and profits on hold. HEP’s comprehensive maintenance programs keep your Guild facilities flowing smoothly by combining proactive inspections with rapid-response repairs. Our licensed technicians know their way around high-demand kitchens, multi-story office stacks, bustling warehouses, and every specialty fixture in between, so you can stay focused on customers instead of clogs.
With priority scheduling, detailed reporting for code compliance, and budget-friendly flat rates, you’ll never have to scramble for a last-minute fix again. Partner with HEP for your commercial plumbing needs and gain a team that’s on call 24/7, armed with the latest diagnostic tech and a truck stocked like a mobile supply house—because downtime isn’t an option when business is on the line.
FAQs
What services are included in your comprehensive commercial plumbing maintenance program?
Our program covers a full spectrum of preventative and corrective services tailored to commercial properties. It includes scheduled inspections of all visible and concealed pipework, water heaters, backflow preventers, valves, fixtures, sump and sewage pumps, and drains. We also provide water pressure and flow tests, thermal imaging for hidden leaks, water quality sampling, and on-the-spot minor repairs (e.g., replacing worn washers, tightening connections). Detailed digital reports with photos, recommendations, and compliance notes are delivered after every visit.
How often will your technicians visit our facility under the maintenance plan?
Visit frequency is customized to each property’s size, usage, and risk profile. Most retail and office buildings opt for quarterly inspections, while high-volume facilities such as hotels, healthcare centers, and food-service operations benefit from monthly visits. We can also provide bi-annual or annual check-ups for low-usage sites. If our initial audit identifies critical systems that require closer monitoring, we’ll suggest an appropriate schedule and adjust it at no extra charge as conditions change.
Can maintenance be scheduled outside regular business hours to avoid disrupting our operations?
Yes. We understand that commercial tenants and customers expect minimal disruption. Our Guild-based team can perform maintenance early mornings, evenings, overnight, or during weekends and public holidays at no additional call-out fee. We coordinate with your facility manager to ensure access, isolate zones in stages, and follow strict cleanliness and safety protocols so your operations remain uninterrupted.
Does the program help us stay compliant with local Guild plumbing codes and health regulations?
Absolutely. All work is carried out in accordance with the latest Guild Building & Plumbing Code, Water Supply By-Laws, and any industry-specific guidelines (e.g., WRAS, Healthcare Technical Memoranda). Our licensed technicians document every inspection, test, and repair, providing certificates of compliance and backflow test reports where applicable. These records serve as proof of due diligence during council audits, insurance renewals, and health-and-safety reviews.
What cost benefits can we expect from enrolling in a maintenance program instead of relying on ad-hoc repairs?
Planned maintenance drastically reduces emergency call-outs, water damage, and downtime. On average, our clients see a 25–40 % reduction in annual plumbing expenses within the first year. Early detection of leaks and valve failures prevents costly flood remediation and mold remediation. Additionally, our program includes preferential labour rates, no out-of-hours surcharges for scheduled visits, and priority response (within 2 hours) for any unexpected issues, ensuring you avoid premium emergency fees.
How do we get started, and what are the contract terms and cancellation policy?
Getting started involves three simple steps: (1) Request a free site assessment where we evaluate your plumbing infrastructure and usage patterns; (2) Receive a tailored maintenance proposal with a transparent price matrix and visit schedule; (3) Sign the service agreement and choose your first inspection date. Contracts are typically 12–month terms with automatic monthly or quarterly billing, but shorter trial periods can be arranged. You may cancel with 30 days’ written notice after the first three visits; any unused portion of prepaid fees is refunded minus the value of services already rendered.